Customer Operations Specialist (Remote) (Midland, TX; Nationwide)

Remote Jobs; Midland (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A company in Aerial Surveillance Services in Midland, Texas, is seeking a candidate to serve as the primary liaison between pilots and customers. This role involves data analysis, generating customer reports, and assisting with flight scheduling. The ideal candidate should have a strong customer service orientation and excellent communication skills. A comprehensive benefits package and opportunities for career advancement are offered.

Benefits

Comprehensive benefits package

20 paid vacation days

Casual dress code

Qualifications

• Strong customer service orientation with an interest in operations.
• Excellent verbal communication skills.
• Self-motivated and comfortable working with ambiguity and complexity.
• Full weekend availability required.

Responsibilities

• Serve as the primary liaison between pilots and customers.
• Input, track, and analyze data from interactions.
• Generate customer reports detailing services provided and inspection results.
• Assist in creating the daily flying schedule.
• Collaborate with maintenance teams on aircraft availability.

Skills

Customer service orientation

Verbal communication skills

Self-motivation

Proficiency in Microsoft Office

Proficiency in Google Earth

Job description

Overview

Employer Industry: Aerial Surveillance Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including healthcare and 20 paid vacation days per year
• Casual dress code (jeans) in a relaxed work environment
• Contribute to a customer service-oriented culture with long-standing client relationships
• Work as part of a small, dedicated management team

Responsibilities

• Serve as the primary liaison between pilots and customers, ensuring effective communication
• Input, track, and analyze data from pilots and customer interactions
• Generate customer reports detailing services provided and inspection results
• Assist in creating the daily flying schedule and mission products using proprietary software and tools
• Collaborate with maintenance teams to understand aircraft availability and its impact on operations

Qualifications

• Strong customer service orientation with an interest in operations
• Excellent verbal communication skills
• Self-motivated and comfortable working with ambiguity and complexity
• Proficiency in Microsoft Office suite and Google Earth
• Full weekend availability; 5-day work week

Preferred Qualifications

• Experience in customer operations or a related field
• Familiarity with aviation operations or logistics
• Strong analytical skills for data tracking and reporting

#AerialSurveillance #CustomerService #CareerOpportunity #HealthcareBenefits #Teamwork

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