Customer Operations Specialist

NSI Foods; Elmhurst (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leader in the sustainable food industry is seeking a Customer Operations Specialist based in the Chicago area. The role involves overseeing customer orders, ensuring compliance, and fostering client relationships. Candidates should have a Bachelor's degree and 2-4 years of relevant experience. The position offers competitive compensation, health insurance, and flexible remote work options.

Benefits

Competitive compensation package

100% employer paid health insurance

401(k) retirement plan with employer match

Generous vacation and paid holidays

Home office setup allowance

Qualifications

• 2-4 years of experience in customer operations or sales administration.
• Maintain extreme attention to detail working in a fast-paced environment.
• Experience working with similar retailers/customers of NSI is preferred.

Responsibilities

• Oversee the full lifecycle of customer orders from entry through delivery.
• Maintain compliance with customer-specific requirements.
• Resolve distribution and transportation issues.

Skills

Outstanding written and verbal communication skills

Strong systems skills on Google Suite

Organizational skills

Time management

Problem solving adeptness

Education

Bachelor's degree in business administration or related field

Tools

SAP Business One

EDI

Job description

Overview

Job Title: Customer Operations Specialist

Location: Remote (only apply if you're located in the Chicago area or willing to relocate)

Reports to: VP of Sales

Job Type: Full-time

Company Overview:

NSI is a leader in the natural and sustainable food industry, committed to delivering high-quality, environmentally-friendly products to our customers. We are dedicated to sustainability, innovation, and excellence in everything we do.

Position Summary:

We are looking for a highly motivated and driven Customer Operations Specialist to start as soon as possible. As the ideal candidate, you will take charge of all aspects of customer service and foster positive relationships with our clients. If you know how to find unique ways to deal with customer’s urgent needs and specific requests, you’d be a perfect fit for this position. The Customer Service Coordinator will support and improve the operations involving clients and will be the key point of contact for all customer-related inquiries.

Key Responsibilities

• Oversee the full lifecycle of customer orders, from entry through delivery, with a focus on accuracy and timeliness.
• Maintain compliance with customer-specific requirements by managing documentation and reporting through online portals.
• Coordinate closely with cross-functional teams to align schedules and ensure fulfillment commitments are met.
• Organize outbound shipments, selecting carriers and managing routes to balance speed and cost efficiency.
• Review client deductions in partnership with finance, validating legitimacy and compiling documentation to support disputes when needed.
• Resolve distribution and transportation issues, including claims management with third-party providers.
• Track and analyze performance metrics, providing regular reporting to identify areas for improvement.
• Engages in process improvement and creates new standard operating procedures.

Essential Requirements and Qualifications

• A Bachelor's degree in business administration or related field
• 2-4 years of experience in customer operations or sales administration
• Outstanding written and verbal communication skills to collaborate interdepartmentally and with customers
• Strong systems skills on Google Suite, specifically Google Sheets. Experience with EDI is a plus
• Experience and comfortability using an ERP system (SAP Business One preferred). Mac experience is a plus.
• Maintains extreme attention to detail all-the-while working in a fast paced environment
• Strong organizational, time management and problem solving adeptness

Preferred Requirements and Qualifications

• Experience working with similar retailers/customers of NSI
• An affinity for the products and mission of NSI

Work Environment

• Remote work available but candidates must be living in Chicago to be in close proximity to NSI’s office locations. Please do not apply if you are not willing to relocate.
• Training will happen in Los Angeles, California in person at the company headquarters for the first 1-2 weeks

What We Offer

• Competitive compensation package that includes base salary and semi-annual performance bonuses.
• 100% employer paid premium health insurance including medical, dental and life insurance.
• Supplemental coverage for vision, disability insurance, cancer, and hospital stays.
• Generous vacation, 14 paid holidays, 6 sick/mental health days, and a day off to celebrate your birthday.
• 401(k) retirement plan with employer match. Immediate vesting/no vesting period.
• Opportunities to connect and grow through company retreats, quarterly meetings, learning and knowledge-sharing webinars, and virtual or in-person team-building events.
• Home office setup allowance to support your remote work environment.
• Flexible, remote position. Must be based in the Chicago area.

Equal Opportunity: NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

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