Customer Operations Rep

Spherion Staffing, LLC; Madison (WI); On-site; USD 37,000 - 48,000; Full time

Job summary

Spherion Staffing, LLC in Madison, WI seeks a Customer Operations Rep to support life insurance claim processes on a stable day shift. This contract role offers an immediate start and an opportunity to gain experience in claims handling.

You will conduct investigations, communicate decisions, and ensure compliance with policy provisions. Bring 2+ years of customer service, proficiency with Office and Salesforce, and the ability to pivot to priority items.

Qualifications

• 2+ years of customer service experience, preferably insurance related.
• Proficient in multiple software systems such as Microsoft Office, Salesforce, or similar.
• Ability to pivot quickly to attend to priority items.

Responsibilities

• Conduct Claims Investigations: Execute prompt, objective, and thorough investigations using proper resources and ensuring decisions align with company standards of fairness and reasonableness.
• Ensure Regulatory and Policy Compliance: Apply working knowledge of policy provisions, exclusions, and state regulations, collaborating with legal and medical teams
• Gather Information and Communicate Decisions: Research claims via phone and email with internal and external parties, and clearly document and communicate claim statuses and decisions to all

Skills

Customer service

Insurance knowledge

Office & Salesforce

Tools

Microsoft Office

Salesforce

Job description

I am at least 18 years old

I am legally authorized to work in the United States

We are supporting our financial services partner with their search for a Customer Operations Rep! You will love being part of an exceptional team helping process life insurance claims, all while enjoying a stable day shift schedule. This is a fantastic opportunity to jump into a role that offers an immediate start, competitive pay, and the chance to gain or grow your experience around life insurance claims! This role is a contract opportunity running through 12/31/26.

Responsibilities

• Conduct Claims Investigations: Execute prompt, objective, and thorough investigations using proper resources and ensuring decisions align with company standards of fairness and reasonableness.
• Ensure Regulatory and Policy Compliance: Apply working knowledge of policy provisions, exclusions, and state regulations, collaborating with legal and medical teams
• Gather Information and Communicate Decisions: Research claims via phone and email with internal and external parties, and clearly document and communicate claim statuses and decisions to all

What You Will Bring

• 2+ years of customer service experience, preferable insurance related
• Proficient in multiple software systems such as Microsoft Office, Salesforce, or similar
• Ability to pivot quickly to attend to priority items

#SPH1000

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).