Customer Operations & Procurement Specialist

Eckert & Ziegler RadioPharma Inc; Wilmington (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off 15 days + anniversary

401(k) with company match

Medical, dental, vision coverage

Job summary

Eckert & Ziegler Radiopharma, Inc. in Wilmington, MA, is seeking a Customer Operations & Procurement Specialist to own daily order flow, manage POs, and coordinate with customers and the Germany team.

The role centers on Dynamics 365 order processing, isotope order management, and portal administration, with cross-functional collaboration across Accounting, Supply Chain, and Operations in a regulated manufacturing environment.

Qualifications

• Bachelor’s/Associate degree in business, supply chain, accounting, or related field preferred or equivalent experience.
• 2–5 years in customer service/order processing, purchasing/procurement, or order-to-cash in manufacturing or distribution.
• Proficiency with an ERP (ideally Dynamics 365) and strong Excel/Outlook skills.
• Experience with customer/vendor portals such as Ariba/SAP and PO issuance.

Responsibilities

• Review inbound customer POs to confirm pricing, vendor and ship-to details.
• Create and maintain sales orders in Dynamics 365; issue order confirmations.
• Communicate order status, delivery dates, tracking and documentation with customers.
• Manage isotope customer orders from receipt to completion; review POs and isotope order forms for accuracy.
• Process isotope orders in Dynamics 365; create sales orders and closeouts.
• Coordinate with Production on activity, dates, and shipment requirements.
• Liaise with Germany team for isotope orders; provide quotes and confirm documentation.
• Maintain isotope procedures and training docs; keep them current.
• Support PO issuance; monitor folders, create POs in Dynamics 365, follow up on confirmations.
• Set up new vendors; obtain W-9/W-8, banking info and required docs.
• Collaborate with Accounting on prepayments, terms, and vendor issues.
• Assist accounts receivable and collections; review aging and resolve invoice issues.
• Administer customer/vendor portals (Ariba/SAP) for PO retrieval and invoicing.

Skills

Customer service

Order processing

ERP systems

Vendor coordination

Accounts receivable

Education

Business/Supply chain degree

Tools

Microsoft Dynamics 365

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Operations & Procurement Specialist

Production Full Time Wilmington, MA, US

30+ days ago Requisition ID: 1030

Salary Range: $65,000.00 To $85,000.00 Annually

Customer Operations & Procurement Specialist — Job Posting

Eckert & Ziegler Radiopharma, Inc. (EZRI) is the Wilmington, Massachusetts operation of Eckert & Ziegler — a global medical technology company built on isotope technology, with more than 1,000 employees worldwide. Our products and services range from equipment and medical devices through medical isotope manufacturing and contract manufacturing services for pharmaceutical partners developing targeted cancer therapies and diagnostic imaging agents.

The Role

We are looking for a highly organized Customer Operations & Procurement Specialist to own the day-to-day flow of customer orders for a growing radiopharmaceutical manufacturing business. You will be the point of contact customers reach for order status and documentation, and the person vendors hear from on purchase orders and deliveries. The role centers on order processing in Microsoft Dynamics 365, isotope order management, and administration of customer and vendor procurement portals, with support responsibility for purchase order issuance and accounts receivable collections.

This is a full-time, on-site role working closely with Accounting, Supply Chain, and Operations — high visibility, real ownership, and a direct line of sight into how a regulated manufacturing business runs.

What You'll Do

• Review incoming customer purchase orders before processing to confirm pricing, vendor and ship-to information, and other order details are correct.
• Create and maintain sales orders in Microsoft Dynamics 365, and issue order confirmations to customers.
• Communicate with customers on order status, delivery dates, tracking, and general requests, questions, and documentation.
• Manage isotope customer orders from receipt through completion, reviewing customer POs and isotope order forms for accuracy and required information.
• Process isotope orders in Dynamics 365, including sales order creation and order closeout.
• Coordinate with Production on requested activity, production dates, and shipment requirements.
• Serve as the liaison between customers and the Germany team for isotope orders — providing quotes, ensuring required documentation is submitted, and communicating confirmations and updates.
• Follow established isotope procedures and maintain training documentation as processes change.
• Support purchase order issuance — monitoring purchasing folders, creating POs in Dynamics 365, placing orders with vendors, and following up on confirmations, delivery dates, and open POs.
• Set up new vendors, including obtaining W-9/W-8 forms, banking information, and other required documentation.
• Work with Accounting on prepayments, payment terms, and vendor issues.
• Support accounts receivable and collections — reviewing customer aging, following up on past-due invoices, researching payment issues and invoice discrepancies, working with customers and Accounting to resolve outstanding balances, and placing accounts or orders on hold when necessary.
• Administer customer and vendor portals used for PO retrieval, invoicing, and payment information — including Ariba/SAP.
• Complete customer and vendor setup requests and maintain the required supporting documentation.
• Maintain accurate customer and vendor master data in Dynamics 365.
• Keep procedures and training documents current and provide backup coverage across the team as needed.

What You Bring

• Associate's or bachelor's degree in business, supply chain, accounting, or a related field preferred, or equivalent experience.
• Minimally 2–5 years of customer service / order processing, purchasing or procurement, or order-to-cash experience in a manufacturing or distribution environment.
• Proficiency with an ERP system — ideally Microsoft Dynamics 365 — and strong Microsoft Excel and Outlook skills.
• Experience working in customer and vendor procurement portals such as Ariba/SAP
• Working familiarity with purchase order issuance and accounts receivable follow-up/collections — enough to provide backup coverage — plus vendor setup documentation (W-9/W-8) and payment terms.
• Experience in life sciences, radiopharmaceuticals, or another regulated manufacturing environment preferred.
• Exceptional attention to detail and follow-through on open items until they are fully resolved.
• Clear, professional written and verbal communication with customers, vendors, and internal teams.
• Comfort managing competing priorities and time-sensitive orders independently, with good judgment about when to elevate.
• Full-time, on-site in Wilmington, Massachusetts. Must live within commutable distance.
• Weekday day-shift hours, with flexibility to support time-sensitive isotope order and shipment deadlines. Occasional after hours support for critical business needs.
• Regular coordination with an international colleague group, including the Germany team, across time zones.
• Primarily office-based; must be able to remain seated for extended periods and perform routine office physical demands.
• Must be able to climb stairs, both up and down, to access office areas, and lift up to 25 lbs.

Salary Range: $65,000 – $85,000 per year, plus a 10% annual bonus target. This is a good faith estimate of the annual range Eckert & Ziegler Radiopharma, Inc. reasonably expects to pay for this position at the time of this posting. Final compensation will be determined based on the candidate's experience and qualifications, along with related factors including education, relevant skills, internal equity, and the requirements of the role.

The current standard benefit plan includes 15 days of paid time off with one additional day each year; medical, dental, and vision coverage; short-term and long-term disability; life insurance; and a 401(k) plan with Company match. EZRI pays 100% of the employee-only cost of medical insurance. Medical, dental, and vision coverage for a spouse or partner and dependents can be purchased through the plan at the then-applicable employee contribution rates. Full details of the benefit programs and employee responsibilities under them are provided in the Employee Handbook. EZRI reserves the right to change its benefit plans at any time.

Applications are reviewed on a rolling basis.

Eckert & Ziegler Radiopharma, Inc. is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, national origin, ancestry, age, genetic information, disability, veteran status, military service, marital status, or any other characteristic protected by federal, state, or local law.

Pre-Employment Conditions: Employment is contingent on satisfactory completion of a background check and, where applicable, drug screening, and on the ability to meet the requirements of the site radiation safety program. Applicants must be legally authorized to work in the United States.

This posting describes the general nature and level of work performed in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications, and does not constitute an employment contract or a guarantee of employment for any specific period.