Customer Operations & Pre-Sales Enablement Manager

InvestedintheMission; Menlo Park (CA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote/hybrid options

Impactful missions

Unlimited PTO

Competitive salary & equity

Health coverage

Frontier space ops tech

Job summary

LeoLabs is seeking a mission-driven Customer Operations & Pre-Sales Enablement Manager to support customer success and growth across the APAC region. This role requires candidates to be based in APAC and blends strategic pre-sales engagement with post-sale enablement.

You will translate mission requirements into operational workflows, lead onboarding and training, and act as a trusted advisor to government, defense, and commercial partners to ensure measurable adoption of LeoLabs capabilities.

Qualifications

• 10+ years in military operations, defense, space operations, or equivalent complex technical environments.
• Based in APAC region.
• Experience supporting government or enterprise stakeholders in a customer-facing role.

Responsibilities

• Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses.
• Lead onboarding, structured training, and operational readiness programs for APAC customers.
• Define success metrics and monitor adoption and usage post-implementation.
• Collaborate with Product and Engineering to translate customer requirements into actionable workflows.

Skills

Operational planning

Customer-facing engagement

Govt/enterprise stakeholder support

APAC-region focus

Job description

Why LeoLabs?

At LeoLabs, we’re building the living map of activity in space. Through our proprietary global radar network and AI-enabled analytics platform, we collect millions of measurements daily on more than 25,000 objects in low Earth orbit (LEO). Our radar-powered intelligence protects billions in assets, monitors adversarial behavior, and ensures safe operations for commercial and government missions.

We’re not just building technology, we are redefining global security, safety, and transparency in space. As orbital activity accelerates and threats grow more complex, LeoLabs is a trusted partner for Space Domain Awareness, Space Traffic Management, and Satellite Operations for top-tier space operators and allied defense organizations.

If you're looking to work on mission-critical challenges at the forefront of aerospace, national security, and AI, your impact starts here.

LeoLabs is seeking a mission-driven Customer Operations & Pre-Sales Enablement Manager to support both customer success and growth across the APAC region. This role requires candidates to be based in the APAC region.

This role blends strategic pre-sales engagement with post-sale operational support. You will partner with Sales during pursuit efforts to shape mission-aligned solutions, then lead onboarding, training, and operational enablement to ensure customers achieve measurable outcomes.

You will act as a trusted advisor to government, defense, and commercial partners - translating mission requirements into operational workflows and ensuring long-term adoption of LeoLabs' capabilities.

Key Responsibilities

Pre-Sales & Strategic Engagement

• Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses
• Translate mission needs into operational use cases and solution frameworks
• Represent LeoLabs in customer meetings, industry events, and regional forums

Customer Operations & Enablement

• Lead onboarding, structured training, and operational readiness programs
• Serve as the primary operational point of contact for APAC customers
• Define success metrics and monitor adoption and usage
• Provide operational leadership during exercises or critical events

Cross-Functional Collaboration

• Work closely with Product and Engineering to represent customer requirements
• Develop playbooks and improve operational processes across the customer lifecycle

Required Qualifications

• 10+ years in military operations, defense, space operations, or complex technical environments
• Candidates must be based in the APAC region
• Experience in customer-facing roles supporting government or enterprise stakeholders
• Strong operational planning and execution skills
• Ability to support both business development and post-sale execution

Preferred

• Experience in space, aerospace, or national defense organizations
• Familiarity with SaaS platforms or technical solution design
• Experience supporting proposals or technical pre-sales efforts

Perks and Benefits

• Global workforce: flexible remote/hybrid opportunities
• Work on complex, meaningful missions with real-world impact
• Unlimited paid time off for most roles
• Competitive salary and equity packages
• Comprehensive health, dental, and vision coverage
• Access to the forefront of commercial space operations and defense innovation

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or status as a protected veteran.