Customer Operations Manager (Remote – High-Growth Startup)

Recooty Inc.; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Recooty Inc. recrute un Customer Operations Manager pour optimiser les processus liés aux clients dans un environnement startup à croissance rapide. Vous serez responsable de l'élaboration de stratégies, de la gestion des équipes et de l'analyse des données pour garantir une expérience client exceptionnelle.

Qualifications

• Compétences interpersonnelles excellentes et capacités de communication.
• Expérience en service client ou opérations souhaitée.
• Capacité à analyser des données et à générer des résultats exploitables.

Responsibilities

• Développer et mettre en œuvre des stratégies d'opérations clients pour améliorer l'efficacité.
• Gérer les demandes et les problèmes des clients de manière professionnelle.
• Analyser les données clients pour identifier les tendances et les axes d'amélioration.

Skills

Communication

Problem-Solving

Leadership

Attention to Detail

Data Analysis

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

Description

We are looking for a Customer Operations Manager to join Dynamic Selling Solutions, a high-growth startup, in a remote position. As a Customer Operations Manager, you will play a crucial role in ensuring the smooth operation of customer-related processes. Your work will be vital in maintaining customer satisfaction, optimizing operational efficiency, and driving business growth. You will be involved in managing various projects related to customer operations, collaborating with cross-functional teams, and implementing strategies to enhance the overall customer experience.

Responsibilities:

• Develop and implement customer operations strategies to improve efficiency and effectiveness.
• Manage customer inquiries, issues, and escalations in a timely and professional manner.
• Collaborate with sales and marketing teams to ensure seamless customer interactions.
• Analyze customer data and feedback to identify trends and areas for improvement.
• Monitor key performance indicators (KPIs) related to customer operations and take corrective actions as needed.
• Lead and mentor a team of customer operations specialists to deliver exceptional service.
• Implement tools and systems to streamline customer operations processes.
• Conduct regular training sessions to enhance the skills and knowledge of the customer operations team.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience in customer service or operations is a plus.
• Proficiency in CRM software and other relevant tools.
• Ability to analyze data and generate actionable insights.
• Leadership skills with a focus on team collaboration and development.
• Bachelor's degree in Business Administration or related field.