Customer Operations Manager New United States - Remote

Cordance Group; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Operations Manager, where your strategic mindset and analytical skills will drive customer success across a portfolio of B2B SaaS businesses. In this fully remote role, you will collaborate with various teams to enhance customer lifecycle management and improve revenue visibility. Your expertise in revenue operations will help optimize workflows and identify expansion opportunities, making a significant impact on the company's growth. Enjoy a comprehensive benefits package, including flexible PTO and health coverage, while contributing to a culture that values your well-being and professional development.

Benefits

Comprehensive Health Coverage

401K Plan with Matching

Flexible PTO

12 Weeks Paid Leave

Monthly Stipend for Remote Work

Generous Holiday Schedule

Qualifications

• 4+ years in Revenue, Customer Success, or Account Management Operations.
• Experience with financial modeling, forecasting, and strategic planning.

Responsibilities

• Maintain and optimize workflows for renewals and expansions.
• Forecast renewals, churn, and expansion bookings.

Skills

Revenue Operations

Customer Success

Account Management

Financial Modeling

Forecasting

Data Analysis

Education

Bachelor's Degree

Tools

Excel

Looker

Tableau

CRM Systems

Job description

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

Cordance is seeking a strategic and analytical Customer Operations Manager to join our Revenue Operations team. In this role, you’ll work closely with Account Management and Customer Success teams across our portfolio companies to support post-sale workflows, drive retention, and advance expansion opportunities.

You’ll lead key operational processes and reporting initiatives that improve customer lifecycle management, renewal forecasting, and revenue visibility. Your work will directly contribute to aligning customer experience with our broader revenue strategy.

This is a fully remote role; all candidates must be based in the U.S.

What You’ll Do

• Maintain and optimize AM/CS workflows (renewals, QBRs, expansions, lifecycle tracking)
• Report on customer journey stages and identify process improvements using data and stakeholder feedback
• Optimize quote-to-cash workflows in collaboration with Sales Ops, Finance, and Billing
• Build dashboards and reports for churn, NRR/GRR, expansion pipeline, product retention, and services adoption
• Gather pre-integration revenue data and support CPQ implementation with M&A, Integration, and Accounting
• Develop and own white space models to identify expansion opportunities
• Prepare reporting for MBRs and board meetings; surface customer and revenue insights
• Forecast renewals, churn, and expansion bookings; integrate CS/AM data into company revenue models
• Track performance vs. targets for renewals, upsells, and uplift (price escalators)
• Drive CRM data hygiene and reporting accuracy
• Operationalize and refine customer health scoring models and early warning systems
• Automate CS/AM workflows tied to retention and risk mitigation
• Collaborate cross-functionally with Sales, Marketing, Pricing, Finance, and Product
• Establish feedback loops from CS/AM to Product and GTM teams
• Enable acquisition integration efforts across systems, processes, and coverage models

What You Bring

• 4+ years in Revenue, CS, or AM Operations within a B2B SaaS environment
• Experience with financial modeling, forecasting, and strategic planning
• Familiarity with building white space or TAM models
• Proficiency in Excel and BI tools (e.g., Looker, Tableau)
• Experience improving lifecycle processes and quote-to-cash workflows
• Strong command of CRM systems and customer data accuracy standards

What Will Help You Stand Out

• Experience enabling post-acquisition process and system integrations
• Familiarity with CPQ and quote-to-cash billing/finance workflows

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Why Join Us?

At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Health and Wellness:
  • Comprehensive Health Coverage: Coverage begins on your first day of employment.
• Retirement Savings:
  • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • RRSP(CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• Paid Time Off:
  • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• 12 weeks paid leave for all employees.
• Remote Work Support:
  • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Holidays:
  • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

Join us and be part of a company that values your contributions and well-being from day one!

EEOC & ADA Statement:

Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.

Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.

Interested in building your career at Cordance? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Tell me about a time when you built or contributed to a financial model or forecast (e.g., renewals, churn, or expansion). What was your approach, what tools did you use, and how did your forecast influence planning or decision-making? *

Share an example of when you developed a white space or TAM model. What data did you use, how did you structure it, and how was it used to inform expansion or upsell strategy? *

Will you now or in the future require visa sponsorship? * Select...

What are your OTE salary expectations/requirements for this role? We're open to discussing a range. *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Cordance’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.