Customer Operations Intern

DIRECTV; Phoenix (AZ); Hybrid; USD 34,000 - 47,000; Full time

Job summary

DIRECTV seeks engineering-oriented students for a 10-week summer internship in Customer Operations, collaborating with the Engineering org in the PCX Lab in El Segundo, CA. You will gain hands-on experience, work on software updates, and address issues using diverse feedback channels while engaging with leadership.

Eligible candidates are undergraduate or graduate students in Engineering, CS, or Mathematics with familiarity with DIRECTV products, strong problem-solving, and the ability to thrive

Qualifications

• Undergrad or grad students in Engineering, CS, or Mathematics.
• Solid general technical knowledge and ability to learn new tools quickly.
• Strong technical acumen with analytical problem-solving skills.
• Familiarity with DIRECTV products and services.
• Engineering-focused mindset with attention to detail and innovation.
• Coding experience across a broad range of programming languages.
• Demonstrated ability to succeed in a virtual or remote environment.
• Comfortable presenting ideas and engaging with leadership.
• Exposure to AI technologies, particularly computer vision, is a strong plus.

Responsibilities

• Implementing software updates and feature enhancements.
• Identify and research issues through various sources and feedback channels to create solutions.
• Investigate system gaps and opportunities.

Skills

Coding experience

Analytical problem-solving

Education

Engineering, Computer Science, or Mathematics

Job description

At DIRECTV , we’re redefining the future of entertainment. From satellite to streaming, we deliver innovative video experiences that connect people to the content they love; anytime, anywhere. Join a team that’s shaping the next generation of media and entertainment.

Dive into the Customer Operations organization as a summer intern

This role works directly with our Engineering organization and provides hands‑on experience working on the newly built Product Customer Experience (PCX) Lab in El Segundo, CA.

In this role you may work on

• Implementing software updates and feature enhancements.
• Identify and research issues through various sources and feedback channels to create solutions.
• Investigate system gaps and opportunities.

Who we’re looking for:

• Undergraduate or graduate students majoring in Engineering, Computer Science, or Mathematics
• Solid general technical knowledge and ability to learn new tools quickly
• Strong technical acumen with analytical problem-solving skills
• Familiarity with DIRECTV products and services
• Engineering-focused mindset with attention to detail and innovation
• Coding experience across a broad range of programming languages
• Demonstrated ability to succeed in a virtual or remote environment
• Comfortable presenting ideas and engaging with leadership
• (Desired) Exposure to artificial intelligence technologies, particularly computer vision (e.g., image recognition, object detection, video analytics), is a strong plus

This is a hybrid role that requires 3 days per week in our El Segundo lab. Candidates need to be local to the Los Angeles area and have reliable transportation.

Program Details

• Duration: 10-week internship
• Program Dates: 6/7 – 8/13/27 or 6/14/27 – 8/20/27
• Eligibility: Must have full U.S. work authorization now and in the future
• This position can earn $25 - $34 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Hourly rate based on academic status)

DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.