Customer Operations Intern

DIRECTV; El Segundo (CA); Hybrid; USD 34,000 - 47,000; Part time

Job summary

DIRECTV in El Segundo, CA offers a 10-week summer internship in the Customer Operations organization, working with our Engineering teams in the newly built Product Customer Experience (PCX) Lab. The role is hybrid, requiring three days a week in the El Segundo lab, with local candidates who can commute and have U.S.

work authorization. You will implement software updates, research issues from feedback channels, and investigate system gaps.

Qualifications

• Solid general technical knowledge and ability to learn new tools quickly.
• Strong technical acumen with analytical problem-solving skills.
• Coding experience across a broad range of programming languages.
• Demonstrated ability to succeed in a virtual or remote environment.
• Comfortable presenting ideas and engaging with leadership.
• Exposure to AI technologies, particularly computer vision, is a strong plus.

Responsibilities

• Implement software updates and feature enhancements.
• Identify and research issues through various sources and feedback channels to create solutions.
• Investigate system gaps and opportunities.

Skills

Technical knowledge

Problem solving

Programming languages

Remote work experience

Presentation skills

AI exposure

Education

Engineering/CS/Math majors (undergrad/grad)

Job description

At DIRECTV, we’re redefining the future of entertainment. From satellite to streaming, we deliver innovative video experiences that connect people to the content they love; anytime, anywhere. Join a team that’s shaping the next generation of media and entertainment.

Dive into the Customer Operations organization as a summer intern

This role works directly with our Engineering organization and provides hands‑on experience working on the newly built Product Customer Experience (PCX) Lab in El Segundo, CA.

In this role you may work on

• Implementing software updates and feature enhancements.
• Identify and research issues through various sources and feedback channels to create solutions.
• Investigate system gaps and opportunities.

Who we’re looking for:

• Undergraduate or graduate students majoring in Engineering, Computer Science, or Mathematics
• Solid general technical knowledge and ability to learn new tools quickly
• Strong technical acumen with analytical problem‑solving skills
• Familiarity with DIRECTV products and services
• Engineering‑focused mindset with attention to detail and innovation
• Coding experience across a broad range of programming languages
• Demonstrated ability to succeed in a virtual or remote environment
• Comfortable presenting ideas and engaging with leadership
• (Desired) Exposure to artificial intelligence technologies, particularly computer vision (e.g., image recognition, object detection, video analytics), is a strong plus

This is a hybrid role that requires 3 days per week in our El Segundo lab. Candidates need to be local to the Los Angeles area and have reliable transportation.

Program Details

• Duration: 10-week internship
• Program Dates: 6/7 – 8/13/27 or 6/14/27 – 8/20/27
• Eligibility: Must have full U.S. work authorization now and in the future
• This position can earn $25 - $34 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Hourly rate based on academic status)