Customer Operations Intern

DIRECTV, LLC; El Segundo (CA); Hybrid; USD 34,000 - 47,000; Part time

Job summary

DIRECTV in El Segundo, CA is offering a summer internship in the Customer Operations and Engineering PCX Lab. You will gain hands-on experience by collaborating with engineers to implement software updates and feature enhancements while researching issues and identifying opportunities.

Eligibility includes undergraduate or graduate students in Engineering, CS, or Mathematics with strong coding skills and the ability to thrive in a hybrid setting.

Qualifications

• Undergraduate or graduate students majoring in Engineering, Computer Science, or Mathematics.
• Solid general technical knowledge and ability to learn new tools quickly.
• Strong analytical problem-solving skills.
• Familiarity with DIRECTV products and services is a plus.
• Engineering-focused mindset with attention to detail and innovation.

Responsibilities

• Work with Engineering on PCX Lab tasks and feature enhancements.
• Identify and research issues through feedback channels to create solutions.
• Investigate system gaps and opportunities.

Skills

Technical knowledge

Analytical skills

Coding experience

Remote work experience

AI exposure

Education

Engineering, Computer Science, or Mathematics majors

Job description

At DIRECTV, we’re redefining the future of entertainment. From satellite to streaming, we deliver innovative video experiences that connect people to the content they love; anytime, anywhere. Join a team that’s shaping the next generation of media and entertainment.

Dive into the Customer Operations organization as a summer intern This role works directly with our Engineering organization and provides hands-on experience working on the newly built Product Customer Experience (PCX) Lab in El Segundo, CA. In this role you may work on Implementing software updates and feature enhancements. Identify and research issues through various sources and feedback channels to create solutions. Investigate system gaps and opportunities.

Who we’re looking for:

• Undergraduate or graduate students majoring in Engineering, Computer Science, or Mathematics
• Solid general technical knowledge and ability to learn new tools quickly
• Strong technical acumen with analytical problem-solving skills
• Familiarity with DIRECTV products and services
• Engineering-focused mindset with attention to detail and innovation
• Coding experience across a broad range of programming languages
• Demonstrated ability to succeed in a virtual or remote environment
• Comfortable presenting ideas and engaging with leadership (Desired)
• Exposure to artificial intelligence technologies, particularly computer vision (e.g., image recognition, object detection, video analytics), is a strong plus

Program Details

• Duration: 10-week internship
• Program Dates: 6/7 – 8/13/27 or 6/14/27 – 8/20/27
• Eligibility: Must have full U.S. work authorization now and in the future
• This position can earn $25 - $34 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Hourly rate based on academic status)
• Hybrid role that requires 3 days per week in our El Segundo lab. Candidates need to be local to the Los Angeles area and have reliable transportation.

Ready to explore the possibilities? Join us at DIRECTV and make your mark!

DIRECTV has been at the forefront of entertainment for nearly three decades. Focused on our people, vendors, and customers, we’re committed to providing unparalleled entertainment experiences where, when and how people want it. Are you ready to join us as we’re reimagining what’s possible?