Customer Operations Manager

Spindrift

Georgia

Hybrid

USD 90,000 - 110,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid holidays, vacation, and leave

Job summary

Spindrift is seeking a Customer Operations Manager to strengthen the operations of the Customer Operations team in a hybrid role based in Newton, MA. You will partner with Sales, Supply Chain, Logistics, Finance, IT, and external partners to resolve complex issues and implement scalable order-to-cash processes.

The role focuses on standardizing processes, improving training, and building team capability to enable growth and exceptional service delivery.

Qualifications

5+ years of experience in Customer Operations, Order Management, Logistics, or related field.
Demonstrated expertise managing complex order-to-cash processes within ERP/EDI systems.
Experience with customer portals, logistics partners, and trading partners.

Responsibilities

Serve as the department's operational subject matter expert for order management, inventory, ERP, and EDI.
Act as escalation point for complex order management, transportation, and accounting issues.
Coach and onboard team members; build capability and standardize processes.
Partner with cross-functional teams on ERP enhancements and onboarding of new customers.
Identify root causes of issues; implement sustainable improvements and KPIs.
Drive process improvements to improve customer experience and scalability.

Skills

ERP systems

EDI transaction flows

Order management

Education

Bachelor's degree in Business or related field

Job description

Hybrid - Newton, Massachusetts, United States

Jul 29, 2026

$90,000 - $110,000/year

Who We Are

At Spindrift, we’re making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That’s why every Spindrift beverage is made the hard way—with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way - because, in the end, it's worth it. Spindrift sparkling water is available nationwide, and Spindrift Tea and Spindrift SODA are available in select markets. We are also a proud member of 1% for the planet, donating to environmental causes. Spindrift is headquartered in Newton, MA.

The Role

The Customer Operations Manager is responsible for strengthening the operational capabilities of the Customer Operations function while supporting day-to-day execution of customer order management. This role serves as the department's operational expert, partnering with Coordinators to resolve complex issues, build technical and process expertise, and continuously raise the team's overall capability.

Success is measured not only by resolving today's operational challenges, but by improving how the team operates tomorrow. The Customer Operations Manager identifies opportunities to standardize processes, improve systems, enhance training, and implement scalable solutions that enable growth. Working closely with Sales, Supply Chain, Logistics, Finance, IT, Warehousing, customers, and external logistics partners, this position helps ensure exceptional service, operational excellence, and continuous improvement across the order-to-cash process.

What You’ll Own

Capability Building & Operational Support

Serve as the department's operational subject matter expert, providing guidance and support to Customer Operations Coordinators on complex order management, inventory, logistics, ERP, EDI, customer-specific requirements, and cross-functional issue resolution.
Act as the first point of escalation for complex order management, transportation, inventory and accounting issues, coordinating timely resolution across internal teams and external partners.
Build the technical and operational capability of the Customer Operations team through coaching, knowledge sharing, onboarding, training, and reinforcement of best practices.
Develop team expertise in ERP functionality, EDI transaction flows, customer portals, and operational processes to improve first-time resolution and overall execution.
Partner with Coordinators to balance workload and provide operational support during periods of high volume, customer implementations, product launches, and other business‑critical initiatives.
Analyze operational trends, recurring issues, and performance metrics to identify capability gaps and recommend actions before customer service is impacted.

Process Improvement & Operational Excellence

Lead cross-functional process improvement initiatives that improve customer experience, increase efficiency, reduce operational risk, and support business scalability.
Identify opportunities to simplify workflows, eliminate manual effort, and standardize processes across the Customer Operations function.
Develop, maintain, and continuously improve SOPs, training materials, playbooks, and operational documentation that build long-term team capability.
Partner with Supply Chain, Sales, Logistics, Finance, IT, customers, and logistics partners on ERP enhancements, EDI connectivity, customer onboarding, systems implementations, and transaction troubleshooting.
Support implementation of new customers, products, distribution partners, and customer requirements by designing scalable operational processes.
Evaluate recurring operational issues to identify root causes and implement sustainable corrective actions rather than short‑term fixes.
Monitor operational KPIs and use data to identify improvement opportunities, prioritize initiatives, and measure the effectiveness of process changes.
Champion a culture of continuous improvement, encouraging innovation, operational consistency, knowledge sharing, and adoption of new tools and technologies.

Who You Are

5+ years of experience in Customer Operations, Order Management, Logistics, Supply Chain Operations, or a related operational function.
Bachelor's degree in Business, Supply Chain, Operations, Finance, or related discipline preferred.
Demonstrated expertise managing and troubleshooting complex order-to-cash processes within ERP and EDI systems.
Experience working with customer portals, logistics partners, and trading partners to resolve order and shipment exceptions.
Proven ability to lead projects and influence cross‑functional teams without direct authority.
Experience coaching, mentoring, or developing peers in a fast‑paced operational environment.
Strong analytical, operational decision‑making, and problem‑solving skills.
Excellent written and verbal communication skills.

Working Conditions

Position is based in Newton, MA in Spindrift's HQ office.
Must work in HQ office 4 days a week.
Minimal travel required (less than 5%).

Base Salary: $90,000-110,000, plus annual incentive

This range reflects the expected hiring range for this role in the Greater Boston area. Final compensation will be based on experience and qualifications.

Benefits include:

Medical, dental, and vision insurance
401(k) with company match

Paid holidays, vacation, sick, personal, and parental leave

Annual allowances for product, wellness, professional development, and social justice education
Voluntary life and disability coverage

Proudly made the hard way with real squeezed fruit

Spindrift Beverage Co., Inc. creates artisanal, craft beverages made from real ingredients, prioritizing quality and taste while promoting accessibility for all consumers.

Food and Beverage Services Accommodation and Food Services

Company size 51-200 employees

Company type Privately held Founded 2010

Total funding $73.5M Series Unknown

Team growth

1% in 12 mo

212 employees on LinkedIn

Funding history

Series Unknown$3.5M

Series C$29.8M

Mar 2020

Series B - VMG Partners$20M