Customer Operations Analyst, Hu

Mondelez International; New Hanover Township (NJ); On-site; USD 69,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Life and disability insurance

Retirement savings plans

Paid leave

Education programs

Paid holidays and vacation

Job summary

Mondelez International in New Jersey is seeking a Customer Operations Analyst to drive fill rate and execution excellence by coordinating between Supply Chain, Sales, brokers, customers and 3rd party distributors. You will manage order entry in NetSuite, support EDI, and collaborate with planning to allocate stock and optimize promotions.

The role requires in-office presence three days a week, with frequent liaison across internal teams and external partners.

Qualifications

• Experience with NetSuite ERP and order management.
• Knowledge of EDI order processing and customer setup.
• Strong liaison with planning, sales, and external brokers.

Responsibilities

• Enter PO orders in NetSuite based on delivery dates.
• Support EDI orders and new customer setup with IT.
• Coordinate with planning on supply mitigation and order allocation.
• Communicate with brokers and buyers for changing customer needs.
• Resolve PO discrepancies and stock availability requests.
• Own customer acknowledgement and approval process.
• Assist with sales samples processing and post-delivery support.
• Lead management of repack/repurpose inventory with vendors.
• Provide ops support for quality risk mitigation.
• Align with demand planning for shipper forecasts.
• Develop SOPs and train teams on owned tasks.

Skills

Order entry

Liaison

Sales coordination

Analytics

Process improvement

Tools

NetSuite

EDI

Job description

## Job Description**Are You Ready to Make It Happen at Mondelēz International?****Join our Mission to Lead the Future of Snacking. Make It Possible.** The role of the Customer Operations Analyst will be responsible to driving fill rate and execution excellence by acting as the key liaison between internal and Supply Chain and Sales teams, as well as external brokers, customers, and 3rd Party Distributors. **Role Responsibilities:** **Order Execution and Post-Delivery Care:*** Order entry of PO’s in NetSuite based on order arrival and requested customer delivery dates* Manage any EDI order support and new customer setup - working directly with internal IT* Liaison with Planning for any supply planning mitigation efforts; execute allocation of orders* Communicate directly with brokers and buyers to determine ever-changing needs of customers* Resolve any PO discrepancies, revision requests, stock availability requests by providing customer support* Own the process of submitting customer acknowledgement and approval* Liaison with planning to create analyses to determine order size requests* Distribute and communicate to customers out stock notifications, price increases, etc. **Operations Support for Sample and Promotional Activities:*** Own Sales Sample processing requests; prioritize by requested delivery date.* Own communication to customer and Sales team on post-delivery support.* Support any additional promotional activity – order execution and delivery. **Repack/Repurpose Inventory Management:*** Work with 3rd party vendors to schedule, prioritize and support execution of product repacks* Where necessary liaison with the e-commerce business for joint prioritization and conversion from retail into ecommerce packaging **Operations Support for Quality Related Issues:*** Provide operational support for any quality related risk mitigation efforts* Liaison with Quality, Operations and Sales to communicate customer allocation, back-in-stock timing, plans to expedite **Display/Shipper Support:*** Liaison with Demand Planning to align on shipper forecast, schedule pack out with 3rd party vendors in order ship on time, in full* Ensure communication of consumption needed for all required materials (Finished Goods, packaging); liaison with Procurement if necessary **ERP/Systems/Analytics:*** Play an integral role as the order management subject matter expert for the development of an Enterprise Resource Planning (ERP) development launch* Responsible for building any new process Standard Operating Procedure (SOP) documentation* Lead training initiatives for owned tasks for cross-training **Systems & Processes:** **Netsuite:*** ***Netsuite Technical**: Entries for Sales Order, Purchase Order, Transfer Orders, Customer acknowledgements, report creation and editing.** ***Netsuite Process**: Learn all workstreams involving Purchases Orders, Transfer Orders, and Sales Orders; understand chronological process and nuances for each 3rd party vendor.* **S&IOP**: *Key contributor for weekly Demand/Supply Alignment Call, Monthly SIOP call.***Demand Planning Consensus Calls**: *Provide key inputs for current month to aid in the decision making of forward-looking forecasts.***EDI:***Understand the purpose and use of EDI (Electronic Data Interchange) within Hu and processes*- Need to be in the office?: Yes, any 3 days a week.- Travel: NASalary and Benefits:The base salary range for this position is $69,300 to $95,315; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.