Customer Operations Analyst

Johnson Controls; Roswell (GA); Remote; USD 67,000 - 94,000; Full time

Job summary

A leading technology and services company is seeking a project support administrator to assist with sustainability infrastructure installation projects. This remote role requires a high school diploma and two years of related experience. Responsibilities include managing project documentation, client invoicing, and providing administrative support. The ideal candidate has strong interpersonal skills and proficiency in Microsoft Office. Competitive salary range is $67,900 - $93,400 annually, with benefits.

Benefits

Competitive benefits package

Qualifications

• Must have strong interpersonal skills to effectively communicate with clients.
• Ability to handle large and diverse projects with cooperation and persistence.
• Experience with basic project accounting or costing principles is desired.

Responsibilities

• Assist the Construction Manager with project-related tasks.
• Manage receivables to verify revenue against job progress.
• Perform general administrative support including maintenance of project files.

Skills

Strong interpersonal skills

Ability to prioritize work activities

Attention to detail

Proficient in Microsoft Word and Excel

Education

High school diploma or equivalent

Job description

What you will do

Under direct supervision, tracks and provides direct support for the Sustainability Infrastructure Installation Contract Business. Will work with the Regional Installation Manager, Area Lead Customer Operations Associate, Construction Manager, Site Superintendent, Systems Designers to perform routine administrative tasks that support the systems design/construction activities of a Sustainability Infrastructure Team

How you will do it

• Assist the Construction Manager in the preparation and maintenance of Project SOVs, Client Invoicing, Customer Communication Letters, Change Order Logs, and WBS-based SOVs for subcontracts.
• Provide additional Operations Support, as required.
• Manage receivables to verify revenue is in line with job progress and in compliance with Revenue Recognition guidelines.
• Proactively seek to expedite cost (via timely subcontract invoicing, materials orders, and timesheet entries) to ensure project schedules are in line with internal financial commitments.
• Process subcontracts and subcontractor invoices; organize and maintain subcontractor documentation (including certificates of insurance, bonding, etc.).
• With input from Construction manager, complete project-billing schedules.
• Assist in collection of overdue payments.
• Perform general administrative project support including maintenance of project files, contract documents, and design documents.
• Coordinate corporate health and safety processes including administrative support for project leaders and managers.
• Coordinate internal/external project and client-related meetings.
• Manage Contract Closeout process.
• Assist Regional Installation manager with the securing and booking process as needed, verifying approval status to ensure timely booking, secure signed contract documents, and distributing and following up on documents.
• Assist sales team and project owner in Change Order Proposal and follow-up process.

What we look for

Required

• High school diploma or equivalent required, plus two years of related work experience, preferably within a construction, service / sales, or technical work environment.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Experience and/or basic project accounting or costing principals is desired.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Ability to obtain Secret Level Clearance for Federal Projects.
• Remote work, with requirements to attend occasional meetings in local branch office, as well as occasional travel.

Preferred

• Experience in organizing and maintaining cloud-based document controls.
• College Diploma with a technical emphasis is an asset but not required.
• Knowledge and experience in Construction / Project working environment.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

HIRING SALARY RANGE: $67,900 - $93,400 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.