Customer Onboarding Manager

Universal Logistics Holdings, Inc.; Warren (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Universal Logistics Holdings, Inc. seeks a Customer Onboarding Manager in Warren, MI to lead a small onboarding team, streamline data flows, and serve as the liaison between customers and internal teams.

You will manage daily operations, ensure timely completion, maintain data in TMS, GP, and PortPro, review credit requirements, coordinate with EDI teams, monitor KPIs, and drive process improvements while delivering exceptional onboarding experiences.

Qualifications

• Leadership or team management experience.
• Strong communication and relationship-building skills.
• Excellent organizational and problem-solving abilities.
• High attention to detail and data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Logistics, transportation, or supply chain experience preferred.

Responsibilities

• Manage daily customer onboarding operations and support team performance.
• Ensure onboarding activities are completed accurately and on time.
• Maintain customer data within TMS, GP, and PortPro systems.
• Review customer credit information and onboarding requirements.
• Coordinate with customers, EDI teams, and internal stakeholders.
• Monitor KPI performance and identify improvement opportunities.
• Serve as the primary point of contact for onboarding-related issues and customer needs.

Skills

Leadership/Team management

Communication

Organization

Attention to detail

Multitasking

Logistics experience

Job description

## Customer Onboarding ManagerApplylocations: Warren, MItime type: Full timeposted on: Posted Todayjob requisition id: JR130003Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!Are you a customer-focused leader looking to grow your career with a leading transportation and logistics company?Universal Logistics Holdings is a multi-billion-dollar provider of transportation, intermodal, and supply chain solutions. For over 90 years, we've delivered exceptional service through innovative solutions and a talented team committed to operational excellence.**Position Summary**The **Customer Onboarding Manager** will lead a small team responsible for onboarding new customers, maintaining customer data, and ensuring a seamless onboarding experience. This hands-on role serves as a key liaison between customers and internal departments while driving process efficiency and customer satisfaction.**Key Responsibilities*** Manage daily customer onboarding operations and support team performance.* Ensure onboarding activities are completed accurately and on time.* Maintain customer data within TMS, GP, and PortPro systems.* Review customer credit information and onboarding requirements.* Coordinate with customers, EDI teams, and internal stakeholders.* Monitor KPI performance and identify improvement opportunities.* Serve as the primary point of contact for onboarding-related issues and customer needs.**Qualifications*** Leadership or team management experience.* Strong communication and relationship-building skills.* Excellent organizational and problem-solving abilities.* High attention to detail and data accuracy.* Ability to manage multiple priorities in a fast-paced environment.* Logistics, transportation, or supply chain experience preferred.**Job Type:** Full-TimeReady to join a growing industry leader? Apply today and become part of the Universal team.