Customer Onboarding & Data Integrity Specialist

Socket.dev; Mobile (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Health plans with HSA option

Dental and vision coverage

Life insurance

Retirement plan with company match

Paid time off

Employee discounts

Job summary

Ecowaste Solutions is seeking a Customer Set Up Coordinator to ensure accurate setup and maintenance of customer accounts across company systems. You will configure billing terms and service locations and work with Sales, Operations, Billing, and Customer Service to support onboarding.

The ideal candidate is detail-oriented with strong data accuracy, excels in communication, and can prioritize multiple tasks in a fast-paced environment.

Qualifications

• 2+ years of customer account administration, billing, customer service, or administrative experience.
• Experience working in ERP, CRM, or billing systems.
• Proficient in Microsoft Office, particularly Excel.
• Strong attention to detail, organizational, and data accuracy skills.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience in waste, transportation, logistics, utilities, or service industries preferred.
• Experience supporting acquisitions, customer conversions, or system implementations preferred.
• Knowledge of billing processes and customer master data management preferred.

Responsibilities

• Creates new customer accounts in company software platforms.
• Verifies customer information for completeness and accuracy before activation.
• Configures billing terms, pricing, service locations, tax settings, and invoice preferences.
• Processes customer account updates, including name and address changes, service location additions or removals, billing changes, contact updates, and tax exemptions.
• Maintains customer master data and ensures ongoing data integrity.
• Coordinates with Sales to obtain missing documentation or approvals.
• Works with Billing and Operations to ensure accounts are ready for service.
• Reviews customer setup requests for compliance with company policies.
• Maintains electronic customer files and supporting documentation.
• Assists with customer conversions resulting from acquisitions or system migrations.
• Troubleshoots account setup issues and resolves discrepancies.
• Generates reports related to customer setup activities and account maintenance.
• Meets departmental turnaround time and accuracy goals.
• Participates in process improvement initiatives and documentation updates.
• Performs other duties as assigned.

Job description

Ecowaste Solutions is seeking a Customer Set Up Coordinator to ensure accurate setup and maintenance of customer accounts across company systems. You will configure billing terms and service locations and work with Sales, Operations, Billing, and Customer Service to support onboarding.

The ideal candidate is detail-oriented with strong data accuracy, excels in communication, and can prioritize multiple tasks in a fast-paced environment.