Customer Onboarding and Solutions Lead

Mastercard; Bray (OK); On-site; USD 140,000 - 190,000; Full time

Job summary

Mastercard is seeking a Customer Onboarding and Solutions Lead within the Emerging Data Signals group. You will lead technical solution design, drive onboarding and implementation, and ensure governance adherence across the delivery lifecycle.

This role bridges business and technology with a focus on payments and digital solutions. You will collaborate with cross-functional teams, mentor junior staff, and maintain robust technical documentation while delivering repeatable processes and

Qualifications

• Strong Java development and OO design.
• Experience with modern web technologies (React/Node.js).
• Solid software architecture and solution design abilities.
• Experience integrating APIs and SDKs into customer solutions.
• Payments, commerce, or financial services experience is highly desirable.
• Proven experience leading customer implementations.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to create repeatable processes, standards, and documentation.
• Coaching and mentoring capabilities.
• Customer-focused and implementation-oriented.

Responsibilities

• Lead technical solution design and architecture discussions with customers.
• Drive customer onboarding, implementation, and ongoing support activities.
• Ensure solutions comply with Mastercard standards and governance processes.
• Collaborate with business and technology stakeholders to define solution scope.
• Maintain high-quality technical documentation throughout delivery lifecycle.
• Coordinate execution across commercial, product, and engineering teams.
• Mentor and develop junior team members.

Skills

Java development

Web technologies

Software architecture

APIs/SDKs

Payments domain

Customer implementations

Stakeholder management

Documentation processes

Mentoring

Communication skills

Tools

React

Node.js

NPM

Webpack

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Onboarding and Solutions Lead

Overview

Emerging Data Signals is a global group within Mastercard dedicated to the delivery of new innovative solutions in the Open Finance and digital space.

Role

• Leading technical solution design and architecture discussions with customers.
• Driving customer onboarding, implementation, and ongoing support activities.
• Ensuring solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborating with business and technology stakeholders to identify opportunities and define solution scope.
• Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.
• Coordinating execution across commercial, product, and engineering teams.
• Mentoring and developing junior team members.

All About You

• Strong Java development and object-oriented design expertise.
• Understanding of modern web technologies such as React, Node.js, NPM, or Webpack.
• Strong software architecture and solution design capabilities.
• Experience integrating APIs and SDKs into customer solutions.
• Payments, commerce, or financial services experience is highly desirable.
• Proven experience leading customer implementations.
• Ability to bridge business and technical discussions.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience creating repeatable processes, standards, and documentation.
• Coaching and mentoring capabilities.
• Customer-focused and implementation-oriented.
• Highly driven with a pragmatic approach to execution.
• Excellent verbal and written communication skills.
• Strong problem-solving mindset.
• Alignment with Mastercard values and collaborative culture.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.