Customer On-Site - Livonia, MI

Traba, Inc.; Minneapolis (MN); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Traba, Inc. is seeking an on-site Customer role in the Livonia, MI area to serve as the main point of contact between Traba’s workforce and the client’s on-site leadership.

You will manage day-to-day worker support, onboarding, scheduling, and coordinate communication across workers, site supervisors, and Traba operations. The role requires professionalism, clear communication, and the ability to build relationships in a fast-paced warehouse/manufacturing environment.

Qualifications

• High School Diploma or equivalent; higher education preferred.
• Fluent English in verbal and written form.
• 1–2+ years in operations or customer-facing environments.
• Professional demeanor and ability to represent Traba with workers and client stakeholders.
• Strong interpersonal and communication skills.
• Organized and proactive problem solver.

Responsibilities

• Build relationships with site supervisors and workers, serving as primary relationship owner with supervisors and key contacts at the facility.
• Facilitate worker onboarding, interviews, and start schedules; oversee vetting and onboarding end-to-end.
• Assist workers with clock-ins, pay questions, and performance feedback; manage on-site performance and escalation issues.
• Bridge communications between client site, Traba Ops, and Worker Support teams—convey updates, attendance issues, or staffing changes clearly.
• Identify and flag worker performance concerns or site challenges early; handle incident management and escalations.
• Support day-to-day site operations, ensure staffing coverage and a positive worker experience; manage shift schedules and PPE distribution.
• Identify wallet expansion opportunities within the account.

Skills

Interpersonal skills

Verbal communication

Written communication

English proficiency

On-site coordination

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

This job is for Livonia, MI, NOT MINNEAPOLIS, MN.

About the Role

As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team.

This role requires professionalism, clear communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse / manufacturing environment.

Responsibilities

• Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.

• On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.

• Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalation issues to internal teams as needed.

• Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.

• Issue Resolution: Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.

• Operational Execution: Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.

• Account Growth: Identify and drive wallet expansion opportunities within the account.

Requirements

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.

• English required.

• 1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.

• Strong interpersonal, verbal, and written communication skills (email and in-person).

• Professional demeanor and ability to represent Traba with both workers and client stakeholders.

• Polished and presentable in a customer-facing environment.

• Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.

• Organized, detail-oriented, and a proactive problem solver.

• Comfortable working in fast-paced, dynamic warehouse environments.

Compensation

Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.