Field Operator - Maple Grove, MN

Traba; Maple Grove (MN); On-site; USD 52,000 - 65,000; Full time

Job summary

Traba is seeking a Customer On-Site in Maple Grove, MN. This role involves acting as the main point of contact between Traba's workforce and the client's leadership team. Responsibilities include managing worker support, onboarding, and ensuring smooth communication.

The ideal candidate has strong communication skills, preferably bilingual, with experience in staffing or warehouse operations. Compensation ranges from $52K to $65K, with competitive base pay and performance-based incentives.

Qualifications

• 1–2+ years of experience in staffing, warehouse operations, or on-site account coordination.
• Professional demeanor and ability to represent Traba.
• Comfortable working in fast-paced, dynamic warehouse environments.

Responsibilities

• Build strong relationships with site supervisors and workers.
• Facilitate worker onboarding and coordinate schedules.
• Assist workers with pay questions and performance feedback.
• Communicate key updates and manage attendance issues.
• Identify and resolve performance concerns or site challenges.
• Support day-to-day site operations and manage scheduling.
• Drive account growth opportunities.

Skills

Bilingual communication (English & Spanish)

Interpersonal skills

Communication skills (verbal and written)

Organizational skills

Problem-solving skills

Education

High School Diploma or equivalent

Associate's or Bachelor's degree

Job description

Location

Maple Grove, MN

Employment Type

Full time

Location Type

On-site

Department

Field Operator

Compensation

• $52K – $65K offers bonus

About the Role

As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team.

This role requires professionalism, bilingual communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse environment.

Responsibilities

• Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
• On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
• Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and elevate issues to internal teams as needed.
• Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
• Issue Resolution: Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
• Operational Execution: Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
• Account Growth: Identify and drive wallet expansion opportunities within the account.

Requirements

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Bilingual (English & Spanish) preferred but not required.
• 1–2+ years of experience in staffing, warehouse operations, or on-site account coordination.
• Strong interpersonal, verbal, and written communication skills (email and in-person).
• Professional demeanor and ability to represent Traba with both workers and client stakeholders.
• Polished and presentable in a customer-facing environment.
• Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
• Organized, detail-oriented, and a proactive problem solver.
• Comfortable working in fast-paced, dynamic warehouse environments.

Compensation

Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

Compensation Range: $52K - $65K