Customer-Obsessed Retail Sales Leader

Kirkland's, Inc.; Dothan (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Kirkland's, Inc. is seeking a Sales Leader to drive customer-focused selling in-store and through online channels. The role emphasizes strong product knowledge, visual presentation, and collaboration with the Store Manager and team to execute business plans and deliver an exceptional shopping experience.

The position requires a high level of comfort building rapport with customers and guiding a team to meet sales goals while upholding Kirkland’s Home Values and standards.

Qualifications

• High School diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry.
• Strong communications skills and customer selling experience.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to work independently as well as part of a team.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by greeting, re-engaging, educating, adding on and thanking each customer.
• Understanding your role in sales growth and how you contribute to store profitability.
• Read cues and respond appropriately to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions and merchandise to build baskets.
• Act as brand ambassador, treating customers and coworkers with respect and professionalism.
• Execute Manager on Duty responsibilities including opening/closing procedures and team supervision.
• Assist in freight processing, stockroom organization and inventory accuracy.

Skills

Customer selling

Interpersonal skills

Communication

Team leadership

Flexible schedule

Weekend/evening availability

Education

High School Diploma or GED

College preferred

Tools

POS system

Job description

Kirkland's, Inc. is seeking a Sales Leader to drive customer-focused selling in-store and through online channels. The role emphasizes strong product knowledge, visual presentation, and collaboration with the Store Manager and team to execute business plans and deliver an exceptional shopping experience.

The position requires a high level of comfort building rapport with customers and guiding a team to meet sales goals while upholding Kirkland’s Home Values and standards.