Customer Mstr Dta Spec I

B Braun Medical; Allentown (Lehigh County); Hybrid; USD 45,000 - 51,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Representative to join their hybrid team. This role involves researching customer information, responding to inquiries, and ensuring seamless communication with various stakeholders. You'll play a vital part in enhancing customer satisfaction and supporting the sales force. The company values safety and quality, offering a supportive environment for professional growth. If you're passionate about customer service and eager to contribute to a leading healthcare organization, this opportunity is perfect for you.

Benefits

Healthcare

401(k) Plan

Tuition Reimbursement

Qualifications

• 2-4 years related experience required.
• Requires working knowledge of technical field/area of specialization.

Responsibilities

• Research and verify customer information and respond to inquiries.
• Interact with internal and external customers to provide information.

Skills

Customer Service

Communication Skills

Research Skills

Education

High School Diploma or G.E.D

Associate's or Technical Degree

Job description

B. Braun Medical, Inc.


Company: B. BRAUN MEDICAL (US) INC
Job Posting Location: Allentown (861 Marcon), Pennsylvania, United States
Functional Area: Customer Services
Working Model: Hybrid
Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday
Shift: 5X8
Relocation Available: No
Requisition ID: 3874

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary:

Research and verify customer information, respond to customer and sales force inquiries, update license information, communicate information to customers, sales representatives, distributor representatives, contracts, Bids, credit adjustments and Customer Support Representatives. Team Transfer Point also interacts with Aesculap and other B. Braun facilities worldwide.

Responsibilities: Essential Duties

• Research and verify customer information, respond to customer and sales force inquiries, update license information, communicate information to customers, sales representatives, distributor representatives, contracts, Bids, credit adjustments and Customer Support
• Interacts with Aesculap and other Braun facilities worldwide.
• Interacts with external and internal customers at all levels of the company to provide information in response to inquiries about accounts in the Customer
• Receives monthly distributor files from charge back representatives, researches and verifies customer information and completes indirect account set-ups, meeting assigned deadlines.
• Assigns the appropriate Class of Trade to all new accounts, following standard operation procedures and using approved definitions.

The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

General:

It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons.

Expertise: Knowledge & Skills

• Please refer to the Corporate Guidelines or BBMUS Guidelines or job specific authorities where applicable. This list is however not exhaustive and may be amended by the Management from time to time.
• Requires working knowledge of technical field/area of specialization. Exercises general application of principles, theories and concepts. Follows established procedures and guidelines.
• Works under direct supervision and from detailed verbal and/or written instructions. Uses established procedures to accomplish assigned task.
• May require some limited judgement in resolving problems.
• Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors.

Required:

• High school diploma/G.E.D or equivalent required, Associate's or technical degree preferred.
• 02-04 years related experience required.
• Regular and predictable on-site attendance

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

Compensation: $45,000 - $50,775

#LI

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The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its "Sharing Expertise" initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Please see job description

PI267829370