Customer Master Data Management Senior Manager

Vertex Pharmaceuticals Incorporated; Boston (MA); Hybrid; USD 137,600 - 206,400; Full time

Benefits offered by this job

Generous paid time off

Educational assistance

401(k) matching

Job summary

Vertex Pharmaceuticals Incorporated in Boston, Massachusetts is seeking a Senior Manager for Customer Master Data Management. In this role, you will support the Global Healthcare Entity Master system and drive customer mastering processes while coordinating with data stewards and IT.

The ideal candidate will have at least 5 years of experience in pharmaceutical data and MDM, along with excellent communication and data governance skills. The position offers a hybrid work arrangement and comprehensive benefits.

Qualifications

• 5 years of experience with pharmaceutical data and MDM processes.
• Experience implementing cloud-based MDM solutions.
• Strong knowledge of legal/regulatory requirements related to PHI/PII.

Responsibilities

• Support global customer mastering program.
• Coordinate with IT on commercial data governance.
• Train internal teams on MDM processes.

Skills

Master Data Management (MDM)

Data Governance

CRM Systems Knowledge

Data Analysis

Communication Skills

Education

Bachelor's Degree

Tools

Informatica MDM

SQL

JIRA

ServiceNow

Job description

Job Description

The Senior Manager (SM) of Customer Master Data Management reports to the Director of Customer Master & Commercial Data Management in the Commercial Innovation Analytics Operations (CIAO) organization. This individual supports the Global Healthcare Entity Master system (GHEM) and will help drive the customer mastering process, working with a team of data stewards, and supporting overall data governance at Vertex. The ideal candidate is passionate about data, has experience managing data quality and master data initiatives, and understands MDM's role in enabling and building a 360 view of customers in an enterprise.

Key Duties and Responsibilities

• Support the overall global customer mastering program.
• In partnership with IT and other stakeholders, support the commercial data governance process, including data cataloguing efforts (with Collibra).
• Work closely with a team of data stewards who execute data change requests and other data quality initiatives.
• Support integrations with CRM systems and other internal systems that depend upon the customer MDM. Act as the data product owner for health care entity data within Vertex's CRM systems.
• Facilitate the load of HCO/HCP data into MDM and other downstream systems, including CRM.
• Work closely with Vertex's Data, Technology, and Engineering (DTE) group to execute technology initiatives.
• Work closely with, and coordinate the activities of, vendor organizations that support MDM and CRM.
• Train internal teams on MDM-related processes and procedures.

Knowledge and Skills

• Bachelor's Degree (Required)
• Typically requires minimum 5 years of direct experience with pharmaceutical data; sourcing, integration, analysis, and reporting.
• Extensive knowledge of master data management (MDM) processes and experience implementing and managing Informatica MDM or other MDM on‑prem/cloud-based solutions.
• The candidate communicates effectively with cross‑functional stakeholders and is highly comfortable working with data, databases, and systems.
• Familiarity with CRM systems (Veeva/Salesforce), databases/data warehouses (Oracle/Snowflake), SQL, project planning, agile methodologies, tools such as JIRA and ServiceNow, and performance metrics and reporting.
• Experience with data governance, data stewardship, and managing data vendors.
• Understanding of the legal/regulatory requirements related to managing sensitive PHI/PII and compliance data (i.e. HIPAA, GDPR, HITECH, Sunshine Act, etc.).
• Demonstrated ability to provide clarity to vaguely defined problems, pragmatic approach to problem solving, and service delivery.

Education and Experience

• Bachelor's Degree required.
• Typically requires 4-6 years of relevant experience in a life sciences organization or healthcare industry with pharmaceutical data; sourcing, integration, analysis, and reporting.

Pay Range

$137,600 - $206,400

Disclosure Statement

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation

Hybrid‑Eligible or On‑Site Eligible

Flex Eligibility Status

In this Hybrid‑Eligible role, you can choose to be designated as:

• Hybrid: work remotely up to two days per week.
• On‑Site: work five days per week on‑site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Equal Employment Opportunity Statement

Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail].