Customer Marketing Manager

Logoslabs; San Francisco (CA); Híbrido; USD 75 000 - 135 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision, and basicLife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Resumo da oferta

Veeva Systems is seeking a Customer Marketing Manager to plan and execute customer advocacy programs across multiple product lines. You will collaborate with marketing, sales, and strategy to share customer stories through case studies, videos, press releases, and blogs.

You will drive integrated campaigns to raise awareness, engagement, and adoption with strategic accounts, building long-term relationships with customers and internal teams.

Qualificações

• Experience in enterprise software marketing and advocacy programs.
• Strong project management with proven delivery of campaigns on time and within budget.
• Ability to translate industry trends into compelling content and assets.

Responsabilidades

• Plan and execute customer advocacy programs across product lines.
• Collaborate with marketing, sales, and strategy to drive awareness and adoption.
• Develop customer references, case studies, videos, press releases, and blogs.

Conhecimentos

Marketing experience

Project management

Storytelling

Integrated marketing

Relationship building

Teamwork

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a highly motivated and experienced Customer Marketing Manager. You will work closely with marketing, sales, and strategy teams to plan and execute customer advocacy programs that showcase customer success across multiple product lines. You will work directly with customer advocates to share their stories through industry events, media campaigns, and digital assets including case studies, videos, press releases, and blogs. You will support key strategic accounts by planning and executing integrated marketing campaigns to drive awareness, excitement, and adoption of Veeva solutions.

What You'll Do

• Identify, manage, and develop customer reference and advocacy campaigns with enterprise and emerging companies that enable Veeva marketing to lead with customer success and value
• Leverage a broad and appropriate mix of marketing programs (inclusive of event marketing, direct marketing, and digital marketing) to maximize awareness, relevancy, consideration, and adoption of Veeva solutions within strategic accounts
• Orchestrate and lead regular check-ins for strategic customers with sales, strategy, and customer success to ensure account goals and plans remain on track, and discuss upcoming account requirements and modifications
• Produce a portfolio of assets and deliverables appropriate to marketing plan requirements
• Manage program execution against committed timelines and within budget; set appropriate success KPIs and track measurements to determine impact and ROI
• Ensure appropriate communication and collaboration with key stakeholders from planning through to results across all customer advocacy programs
• Cultivate long-term relationships with customers and colleagues in marketing, sales, and strategy

Requirements

• Strong marketing experience in enterprise software
• Exceptional project management skills with proven success in driving projects to completion
• Experience working with customer to develop advocacy marketing materials that showcase real-world success and value across multiple channels (case studies, press releases, social media, events, etc.)
• Passionate storyteller with the ability to understand industry challenges, trends, and technical concepts to turn them into compelling content
• Proven ability to define, develop, and execute integrated marketing programs on time and within budget
• Excellent English language/communications skills, both written and spoken
• Ability to develop long-term business relationships with customers and sales teams
• Strong desire to win as a team combined with the ability to work independently
• Bachelor's degree in a relevant field
• Flexibility to travel as required

Nice to Have

• Life sciences industry relevant work experience
• Demonstrable experience in managing and executing integrated marketing programs

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $75,000 - $135,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.