Customer Marketing Manager

aijoblist; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

100% coverage of medical, dental, and vision insurance

Flexible PTO policy

Paid parental leave

Fertility and family-building stipend

Company-facilitated 401(k)

Job summary

A dynamic AI platform company in San Francisco is seeking an experienced Customer Marketing Manager to lead customer co-marketing programs, manage the customer evidence library, and create compelling narratives that resonate with technical audiences. The ideal candidate has over 6 years of experience in customer or product marketing, excels in ambiguous environments, and can produce a variety of content formats. This role offers competitive compensation, equity options, and excellent benefits including health insurance and flexible PTO.

Qualifications

• 6+ years in customer marketing, product marketing, or closely related function.
• Experience in building customer advocacy programs for technical audiences.
• Strong ability to craft narratives that resonate with developers.

Responsibilities

• Own the customer co-marketing launch process from outreach to publication.
• Manage the customer evidence library with case studies and videos.
• Identify new co-marketing opportunities and build structured programs.

Skills

Customer marketing

Product marketing

Narrative crafting

Technical content production

Organizational skills

Engagement with developers

Job description

ABOUT BASETEN

Baseten powers mission‑critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting‑edge models into production. We're growing quickly and recently raised our $300M Series E, backed by investors including BOND, IVP, Spark Capital, Greylock, and Conviction. Join us and help build the platform engineers turn to ship AI products.

THE ROLE

We're looking for a Customer Marketing Manager who can own the full customer evidence motion at Baseten: building the systems that capture customer stories, running the co‑marketing programs that amplify them, and developing the channels and assets that get those stories in front of the right people.

Our customers are ML engineers and AI teams deploying serious workloads — and the stories they tell about what they've built matter. We've earned trust with some of the most demanding technical teams in the industry, and this role exists to turn that trust into evidence.

RESPONSIBILITIES

Co-Marketing Execution

• Serve as the DRI for every customer co‑marketing launch end to end — managing timelines, coordinating internal and external stakeholders, and driving the process from first outreach to final publication
• Own the single source of truth for what's in flight across all customer co‑marketing activity
• Coordinate with design, social, and sales to ensure every asset is built, approved, and distributed correctly

Customer Evidence & Asset Library

• Own the customer evidence library: written case studies, video stories, customer quote repository, logo library, and sales snippets ensuring all assets stay current and are tagged and accessible for sales and marketing use
• Run the monthly operating rhythm: new logo additions from closed‑won opportunities, asset updates, and customer health checks

Programs & Channels

• Identify and develop new co‑marketing opportunities across the full bill of materials — blog posts, joint webinars, press releases, social content, video series, event appearances, and more
• Stand up a Customer Advisory Board (CAB) program
• Build a structured customer reference program

REQUIREMENTS

• 6+ years in customer marketing, product marketing, or a closely related function
• Demonstrated track record building customer advocacy programs for technical audiences or at early‑stage companies
• Strong ability to craft narratives that resonate with developers while articulating clear business value
• Experience producing a range of content formats: written case studies, video testimonials, technical blog posts, social content
• Comfort engaging directly with technical audiences — you understand developer workflows, tools, and priorities well enough to be credible in the room
• Excellent at making complex technical concepts accessible across different audiences and formats
• Deeply organized and naturally process‑oriented — you build systems, not just outputs
• Thrives in ambiguous, fast‑moving environments where the programs you're running don't exist yet and you're the one building them
• Proactive and detail‑obsessed, with a low tolerance for assets that are out of date or processes that only live in someone's head

BENEFITS

• Competitive compensation, including meaningful equity.
• 100% coverage of medical, dental, and vision insurance for employee and dependents
• Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
• Paid parental leave
• Fertility and family‑building stipend through Carrot
• Company‑facilitated 401(k)
• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).