Customer Marketing Manager

Valence; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Ownership & Rapid Growth

AI-First Operator

Compensation

Equity

Top-performing culture

Job summary

Valence is hiring for a customer marketing leader to turn our Fortune 500 install base into a powerful growth asset. You’ll own the customer advocacy engine, develop case studies, manage speaking programs, and deliver proof points that translate momentum into pipeline for the commercial team.

You will work with senior enterprise executives, craft compelling narratives, and collaborate across GTM and technical teams in an AI-first environment that rewards ownership and high-impact storytelling.

Qualifications

• 5+ years in customer marketing, advocacy, lifecycle, or product marketing.
• Portfolio of published case studies or testimonials carries weight.
• Executive presence with VP/C-suite relationships.

Responsibilities

• Produce case studies, video testimonials, and speaking opportunities with Fortune 500 clients.
• Surface customer voices for press, analyst, and content moments with sales alignment.
• Translate messaging into sharp customer storytelling and proof points.
• Equip the commercial team with proof points by use case, industry, and persona.
• Prep customers for speaking engagements across in-person and virtual events.
• Develop executive roundtables and dinners to deepen strategic relationships.
• Build a peer-to-peer community among Nadia champions across the install base.

Skills

Customer marketing

Advocacy

Lifecycle marketing

Product marketing

Job description

About Valence

We’re the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world’s biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

Learn more about our work with Microsoft: Valence Brings AI Coaching More Deeply Into the Flow of Work with Microsoft 365

We’ve been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.

Working at Valence means building the team behind one of the fastest-growing companies in enterprise AI. You’ll recruit across GTM and technical roles for a business trusted by the likes of Coca-Cola, Delta, and Bristol Myers Squibb; partnering directly with leadership, owning your process end-to-end, and shaping who gets to define what AI-first transformation looks like. The bar is high, and you’ll be the one who holds it.

The Role

In this role, you’ll turn Valence’s Fortune 500 install base into our most powerful growth asset. Companies like Coca-Cola, Nestlé, Vanguard, UPS, and Home Depot are deploying Nadia at scale, and their stories represent some of the strongest proof points in the market. You get to be the one to tell their story.

You’ll own the customer advocacy engine: developing case studies alongside senior enterprise executives, building and managing client speaking programs, and delivering sharp, sales-ready proof points that translate customer momentum into pipeline for the commercial team.

This is a high-impact role on a lean marketing team operating at startup velocity. We’re looking for someone who’s equal parts storyteller and operator, allergic to loose ends, and energized by working directly with the customers reshaping how work gets done in the AI era.

What You’ll Do

• Produce case studies, video testimonials, and live storytelling opportunities that showcase success stories from our Fortune 500 clients.
• Partner closely with commercial and client-facing teams to surface customer voices for press, analyst, and content moments.
• Translate messaging and positioning priorities into sharp customer storytelling.
• Equip the commercial team with customer proof points by use case, industry, and persona that the team can mix and match across assets.
• Prep and orient customers with speaking opportunities across our in-person and virtual event program.
• Develop the programming for executive roundtables and dinners that deepen our most strategic relationships.
• Develop a peer-to-peer community function over time, curating connections between Nadia champions across the install base.

What We’re Looking For

• 5+ years in customer marketing, advocacy, lifecycle, or product marketing. A portfolio of published case studies, video testimonials, or reference programs you’ve personally built carries real weight.
• Natural commercial instinct. You think in terms of outcomes and relationships, not just checklists.
• Sharp storyteller. You can spot which customer stories are worth investing in based on narrative potential and turn raw material into proof points that move deals.
• Strong copywriter. You can write case studies and headlines for C-suite and CHRO audiences without sounding generic.
• Proven executive presence. You’ve built and sustained trusted relationships with VP, C-suite, and senior leaders at large, complex enterprises.
• Connects dots others miss, between what sales is hearing, what customers are saying, and what’s on the events calendar.
• Concise, structured communicator who leads with the headline.
• AI-native. You’ve already built AI into your daily workflow and treat new tools as a first resort, not a novelty. You can point to specific things you’ve automated, accelerated, or improved with AI in the last six months.
• Thrives in ambiguity without waiting for perfect information. Comfortable making a call, learning from it, and moving on.
• Low ego, high ownership - especially when collaborating across multiple domains.

What you’ll get

• Ownership & Rapid Growth
• Outsized missions from day one, with direct responsibility for company-defining projects
• Work alongside the executive team with transparency into strategy and decision-making
• Influence on direction through real-time customer feedback and market insights
• AI-First Operator
• Work directly with cutting-edge AI models and next-generation platforms
• Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries
• Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale
• Compensation
• Competitive salary including base + bonuses
• Comprehensive health coverage (medical, dental, vision) from day one
• Generous PTO, company-wide R&R shutdowns, and paid parental leave
• Retirement plan support for US and global employees
• Equity
• Meaningful ownership in a venture-backed company at a growth inflection point
• Financial upside that comes from scaling fast
• Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact
• Top-Performing Culture
• A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together

Learn more about us and meet our team here