Customer Marketing Manager

Doist; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

As the Customer Marketing Manager, you will own the narrative of what happens after a customer joins Filevine. You will nurture and scale our customer base, transforming legal professionals from power users

Job description

The Opportunity

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

The Opportunity

We aren’t just building software; we are architecting the Legal Operating Intelligence System. Filevine is at a defining inflection point where legal work is being fundamentally reshaped by embedded intelligence. While the industry previously focused on transactional tools for lawyers, we built the tactical backbone for litigators. Our platform is designed for a future where a lawyer’s impact is no longer bound by administrative drag, but by their ability to leverage agentic intelligence to drive more work and higher profitability. As the Customer Marketing Manager, you will own the narrative of what happens after a customer joins Filevine. Your mission is to nurture and scale our customer base, transforming legal professionals from power users into vocal, lifelong advocates. You will bridge the gap between our active users and the market, capturing real-world ROI and activating customer expansion strategies. This is a high-impact execution role where you will design the reference programs and lifecycle motions that turn customer satisfaction into predictable revenue growth.