Customer Manager - United States

Dow; Midland (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Base pay + bonus

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Career development

Job summary

Dow is building a network of qualified candidates for current and future Customer Manager opportunities across our Commercial organization. These roles will align to major Commercial hubs: Midland, MI, Houston, TX, Collegeville, PA, and Marietta, GA.

A virtual office may be an option for certain roles and additional locations may become available based on evolving business needs. As a Customer Manager, you will manage account portfolios, lead customer relationships, input data in CRM and

Qualifications

• Bachelor's degree or military degree equivalence required.
• 5+ years of relevant work experience.
• U.S. work authorization required; no visa sponsorship available.

Responsibilities

• Manage account portfolio and prepare and implement sales plans.
• Lead and coordinate customer relationships, understanding needs and identifying new clients.
• Input information in CRM and SmartPrice with required Dow documentation.
• Manage Sales Contracts following Dow guidelines and regional requirements.
• Develop and execute sales and marketing plans delivering volume and value goals.
• Collect and utilize market intelligence to shape sales/marketing plans.
• Lead negotiations and implement pricing strategies.
• Collaborate with cross-functional stakeholders to deliver CX results.

Skills

Business acumen

Communication

Negotiation

Interpersonal effectiveness

Influencing

Analytical thinking

Education

Bachelor's degree or military equivalent

Tools

CRM software

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About this Talent Community

Dow is building a network of qualified candidates for current and future Customer Manager opportunities across our Commercial organization. These positions will primarily be aligned to our major Commercial hubs: Midland, MI, Houston, TX, Collegeville, PA, & Marietta, GA. Virtual office may be an option for certain roles and additional locations may become available based on evolving business needs.

Responsibilities

• Manage account portfolio and prepare and implement sales plans.
• Lead and coordinate customer relationships working to understand customer needs and identify potential new clients.
• Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
• Manage Sales Contracts following Dow guidelines and legal requirements according to each region and country.
• Develop and execute sales and marketing plans delivering business goals of volume and value.
• Collect and utilize market intelligence to shape sales/marketing plan.
• Lead and conduct negotiations and implement price changes and strategies.
• Collaborate with other functions and stakeholders to deliver CX results.

Qualifications

• A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
• A minimum of 5 years of relevant working experience.
• A minimum requirement for these U.S. based positions is the ability to work legally in the United States. No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process.

Skills

• Business Acumen: Strong business acumen and ability to clearly communicate financial tradeoffs.
• Communication: Strong written and verbal communication skills.
• Negotiation: Self-starter with a strong bias for action and negotiating skills.
• Interpersonal Effectiveness: Demonstrates the ability to build and maintain strong, productive relationships with customers, colleagues, and cross‑functional stakeholders.
• Influencing Skills: Leadership skills to work cross‑functionally and ability to successfully drive initiatives/issues through influence.
• Analytical Thinking: Ability to gather, interpret, and evaluate customer, market, and business data to identify trends, solve problems, and make informed decisions.

Additional Notes

Relocation assistance is not available for these positions. This position may require travel based on business needs. Travel frequency and duration may vary and specific expectations will be discussed as business requirements evolve.

Benefits – What Dow offers you

We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market‑competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well‑being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company‑provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial‑goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
• Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role‑based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non‑birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one‑stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On‑site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon‑neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high‑growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer‑centric, inclusive and sustainable materials science company in the world by visiting www.dow.com. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com. Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833‑My Dow HR (833-693-6947) and select option 8. Dow is a company of more than 36,500 global innovators, believers and solutions providers. We are a diverse community marked by respect, integrity, and a desire to make the world a better place. A career at Dow is an invitation to explore, create, and make valuable contributions to human progress.