Customer Manager - Petcare

Mars Incorporated in; New York (NY); On-site; USD 85,000 - 119,000; Full time

Job summary

A leading company is seeking an entry-level Customer Manager to drive profitable sales growth. This role involves maintaining customer relationships and executing plans focused on revenue, merchandising, and promotions. The ideal candidate will have a Bachelor's degree and experience in Sales or Marketing within FMCG/CPG industries. Join a purpose-driven organization with competitive salary and benefits, including a company vehicle and extensive learning opportunities.

Benefits

401(k) plan

Company-sponsored health benefits

Paid parental leave

120 hours of vacation

Paid sick time

12 paid holidays

Company vehicle

Qualifications

• 1-3 years of experience in Sales and/or Marketing within FMCG / CPG industries.

Responsibilities

• Create and execute solutions that achieve customer objectives and company goals.
• Influence customers through fact-based presentations.
• Manage customer trade funds and improve spending effectiveness.

Skills

Action Planning

Commercial Acumen

Customer-Focused

Verbal Communication

Education

Bachelor's Degree

Tools

Word

Excel

PowerPoint

Job description

Northeast US (NY, CT, MA, VT, NH, ME, RI)

This entry-level Customer Manager position is responsible for achieving profitable sales growth for Mars business customers. The role involves maintaining strong relationships and delivering well-executed customer plans with a focus on: revenue, growth, profit, product/assortment, everyday shelving, merchandising, pricing, promotions, and seasonal merchandising.

What are we looking for?

• Bachelor's Degree
• 1-3 years of experience in Sales and/or Marketing within FMCG / CPG industries
• Fluent in Word, Excel, and PowerPoint
• Understanding of forecasting processes, trade management, and syndicated data sources
• Availability to travel 30-50% of the time with a valid driver's license and a clean driving record

What would be your key responsibilities?

• Create and execute solutions that achieve customer objectives, category leadership, and company goals in profitability, sales growth, seasonal placement, shelving, merchandising, and pricing
• Influence customers to implement solutions through fact-based presentations that deliver beneficial results for both the customer and Mars
• Complete new product launches with timely and effective execution to maximize customer impact
• Execute all agreed-upon solutions for customers with accurate and timely forecasting and detailed follow-through
• Manage customer trade funds in compliance with internal and external requirements, continually improving spending effectiveness
• Provide customers with category information, recommendations for growth, feedback, and potential solutions

What can you expect from Mars?

• Work with over 140,000 diverse and talented associates, guided by The Five Principles
• Join a purpose-driven company striving to build the future today
• Best-in-class learning and development support from day one, including access to Mars University
• An industry-competitive salary and benefits package, including a company bonus
• This role includes a company vehicle

Mars does not sponsor visas for this role. This position is not eligible for relocation benefits.

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Skills:

Action Planning, Builds Rapport, Commercial Acumen, Customer and Market Analysis, Customer-Focused, Data Collection and Analysis, Data Control, Expands the Service, Questions Strategically, Verbal Communication

The base pay range at the start of employment is expected to be between USD 85,880 and USD 118,087. The actual offer may vary depending on factors such as location, skills, and experience. The total compensation may include variable pay and allowances. Eligible employees are automatically enrolled in a 401(k) plan and company-sponsored health benefits, with up to 18 weeks of paid parental leave. Paid time off includes 120 hours of vacation, paid sick time, and 12 paid holidays.