Customer Maintenance Trainer, Conveyor Systems

Designed Conveyor Systems (DCS); Franklin (TN); On-site; USD 43,000 - 68,000; Full time

Benefits offered by this job

Family culture

Competitive salaries

Flexibility and autonomy

Community outreach projects

Company events

Darts and social events

Job summary

Designed Conveyor Systems (DCS) is seeking a Customer Service Hands-On Trainer to lead practical, on-site training for maintenance and operations teams on automated conveyor systems.

You will develop clear training materials, translate complex technical content into actionable plans, and travel up to 50% to client sites while strengthening long-term relationships.

Qualifications

• Two years of experience maintaining PLC automated conveyor systems.
• Understand high and low voltage electrical systems.
• Able to build structured content with clear goals and outcomes.
• Confident presenting technical information to teams.
• Flexible and willing to support customers on weekends.
• Strong customer service instincts and collaboration.
• Stay organized with shifting priorities and evolving schedules.

Responsibilities

• Show maintenance teams how to repair and maintain conveyor systems.
• Train Operations teams on system components and functions.
• Build manuals and presentations to support System Training.
• Translate safety rules, operating instructions, maintenance manuals, and procedures into clear training plans.
• Organize supporting documentation.
• Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met.
• Track all completed trainings and gather feedback to continuously improve quality.
• Identify when customers need additional support and schedule remedial training, including coordinating billing.
• Travel up to 50 percent to customer and vendor sites to deliver and receive training.

Skills

Customer service

Presentation skills

Organizational skills

Communication

Flexibility

Trust building

Active listening

Job description

About the Role

If you enjoy breaking down complex technical systems into clear, practical training that people can actually use, this role is for you.

As a Customer Service Hands-On Trainer, you will lead high-quality, hands-on training experience for Maintenance Teams wanting to learn how to repair and maintain automated conveyor systems. You will help Maintenance and Operations teams build confidence in their systems while strengthening long-term customer relationships.

You will bring structure, clarity, and forward thinking to every training you design. You will spot gaps, simplify technical content, and create materials that make sense in the real world.

In this role, you will

• Show maintenance teams how to repair and maintain conveyor systems.
• Train Operations teams on their overall system components and functions.
• Build manuals and presentations to support System Training.
• Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans.
• Organize supporting documentation.
• Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met.
• Track all completed trainings and gather feedback to continuously improve quality.
• Identify when customers need additional support and schedule remedial training, including coordinating billing.
• Travel up to 50 percent to customer and vendor sites to deliver and receive training.

You will thrive here if you

• Have at least two years of experience maintaining PLC automated conveyor systems.
• Understand high and low voltage electrical systems.
• Can build structured and content with clear goals and outcomes.
• Are confident presenting technical information and helping teams truly understand it.
• Are flexible and willing to support customers on weekends when needed.
• Bring strong customer service instincts and know how to listen, collaborate, and build trust.
• Stay organized and calm while balancing shifting priorities and evolving schedules.

About Us:

Conveyor may be in our name, but it’s only part of what we do. DCS was founded in 1982 and has grown to serve major clients in multiple industries by providing material handling, full-scale warehouse operations and conveyor design solutions that are custom crafted for their need. We don’t sell ready-made systems - we build relationships that empower us to craft custom solutions together. It’s the teamwork approach, sharing ideas and building upon them, that produces the best results.

And DCS is committed to creating an extraordinary employment experience for our team. We work like crazy to hire and develop great people, build relationships, and ensure that the programs and services we offer our team are among the best in the business- from a killer snack wall and casual work environment to flexible PTO and opportunities to give back within the community.

More Reasons to Join Our Team:

• We pride ourselves in our family-like culture and casual, but focused, work environment
• We offer competitive salaries
• We offer our employees flexibility and autonomy
• We do community outreach projects throughout the yearWe know how to throw company events
• We work hard, but we also know how to have fun - darts, anyone?

Individuals seeking employment at Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation.