Customer Loyalty Representative - PT

Avis Budget Rental Locations; Lihue (HI); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Bi-weekly pay with commission

On-the-job training

Paid time off

Medical, dental, and other insurance

Flexible spending account

401k

Employee discounts

Job summary

Avis Budget Group in Lihue, Hawaii is hiring an on-site Customer Service Associate at our airport location. You will process rentals for loyalty program members, upsell products and services, and provide attentive, professional service that builds trust and repeat business.

The role emphasizes strong communication, a customer-first mindset, and a willingness to work outdoors. Candidates must be 18+, have a valid driver's license, and be able to sit, stand, and type for extended periods while

Qualifications

• Valid Driver’s License is required.
• Basic computer skills including typing and data entry.
• Engaging, professional personality with strong verbal communication.
• Customer-first mindset and enjoyment of working with people.
• Willingness to work outdoors and be on-site.
• Must be 18+ and legally authorized to work in the United States.

Responsibilities

• Process rentals for loyalty program members.
• Offer products and services to enhance the customer experience.
• Provide attentive, professional service to build trust and long-term loyalty.
• Ensure a seamless and personalized experience through clear communication.

Skills

Driver's License

Typing / Data entry

Verbal communication

Customer service orientation

Willingness to work outdoors

On-site availability

18+ and authorized to work in the U.S.

Job description

$21.00/hourUp to $2000 Referral BonusMonthly Commission OpportunityShift Premium may ApplyWe’re hiring immediately! Do you enjoy building relationships, recognizing loyal customers, and delivering a high level of service? If you’re friendly, confident, and take pride in creating memorable experiences, join the Avis Budget Group team supporting our valued loyalty customers at our airport locations.In this role, you’ll work in an active, outdoor environment and have the opportunity to earn incentives while helping frequent customers get on their way quickly, smoothly, and with confidence.What You’ll Do:In this outdoor role, you will assist our frequent and premiere customers at our airport operations. You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds trust and long-term customer loyalty.You’ll use strong communication and customer service skills to anticipate needs, answer questions, and help ensure each loyalty customer receives a seamless and personalized experience.Perks You’ll Get:• Bi-weekly hourly wage plus commission / incentive with unlimited earning potential (New York and Puerto Rico: weekly wage)• On-the-job training• Paid time off• Medical, dental and other insurance• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses• Retirement benefits (401k)• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars* Above perks may vary based on full-time/part-time status and locationWhat We’re Looking For:• Valid Driver’s License• Basic computer skills (typing, data entry)• Engaging, professional personality with strong verbal communication skills• A customer-first mindset and genuine enjoyment of working with people• Willingness to work outdoors• Flexibility to work all shifts• Must be able to sit, stand, and type for prolonged periods and drive a variety of vehicles• Must be 18 years of age and legally authorized to work in the United States• This position requires regular, on-site presence and cannot be performed remotely• 6 months retail, hospitality, or customer service experience in a fast-paced environment is a bonusWho We Are:Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.LihueHawaiiUnited States of America