Customer Logistics Associate

Ryder System, Inc.; Texas; On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Life insurance and disability

Job summary

Ryder System, Inc. is seeking a front-line supervisor to oversee the location, assign work to non-exempt personnel, and help achieve daily operational goals within the functional area.

The role requires experience in warehouse or distribution environments, DOT/OSHA familiarity, and proficiency with routing software. You will manage payroll-related processes, safety training, and KPI reporting while acting as a liaison between hourly staff and management.

Qualifications

• Must possess a high school diploma or GED.
• 1+ year in Warehouse, Transportation, Logistics or distribution environment.
• 1+ year in a customer service environment.
• Knowledge of warehouse, software applications, routing and dispatching software applications – intermediate.
• Understanding of DOT, OSHA and all safety regulations – preferred.

Responsibilities

• Payroll/Billing compliance with Safety, Maintenance and Compliance.
• DOT log review, preparation and submission.
• Conducts Safety Training/Orientations.
• First point of contact for collisions and injuries.
• Updates/Maintains STAR.
• Conducts safety meetings with management.
• Handles frontline customer requests; identifies and elevates issues.
• Liaises between hourly workers and management.
• Quality Assurance.
• Dispatch/Routing.
• Driver communications and weekly paycheck stubs.
• P&L responsibility (supplies, expenses).
• Maintains location A/P log.
• Supply/uniform ordering.
• Attendance records for hourly employees.
• KPI reporting to Manager.
• RD 2000 responsibilities; SOX invoice reconciliation for approval.
• Recommends location process improvements.

Skills

Professional relationships

Independent work

Team collaboration

Multitasking

Time management

Attention to detail

Verbal and written communication

Prioritization

Organizational skills

Transportation/warehouse knowledge

Education

High school diploma or GED

Tools

Warehouse software applications

Routing and dispatching software

DOT/OSHA compliance knowledge

Job description

Summary

Provide front-line supervision and administrative support for the location. Primarily responsible for the assignment of work to non-exempt personnel, as well as the attainment of daily operational goals within his/her assigned functional area.

Essential Functions

• Payroll/Billing compliance with all Safety, Maintenance and Compliance.
• DOT log review, preparation and submission.
• Conducts Safety Training/Orientations.
• First point of contact for collisions and injuries.
• Updates/Maintains STAR.
• Conducts safety meetings in conjunction with other management.
• Handles front line customer requests; identifies and elevates any customer issues if needed.
• Acts as a liaison between hourly workers and management.
• Elevates any employee relations issues as appropriate.
• Quality Assurance.
• Dispatch/Routing.
• Driver communications (e.g., location updates, settlement reports, weekly paycheck stubs).
• Profit and Loss (P&L) responsibility (e.g., supplies, expenses, etc.).
• Maintains location A/P log.
• Supply/uniform ordering.
• Maintains all attendance/vacation records for hourly employees.
• Key Performance Indicators (KPI) reporting to Manager prior to distribution.
• Additional Responsibilities: RD 2000 Responsibilities, SOX invoice reconciliation preparation for approval at the highest level.
• Recommends location process initiation and/or improvements needed.
• Any location specific requirements may be required.

Skills and Abilities

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices.
• Must possess strong verbal and written communication skills internally as well as externally.
• Ability to prioritize, organize and accomplish work.
• Knowledge/experience in transportation, warehouse or distribution environment (e.g., shipping, receiving, inventory management, distribution or dispatch) – intermediate preferred.
• Knowledge of warehouse, software applications, routing and dispatching software applications – intermediate preferred.
• Understanding of DOT, OSHA and all other safety related regulations – strongly preferred; intermediate preferred.

Qualifications

• H.S. diploma/GED required.
• One (1) year or more Warehouse, Transportation, Logistics or a distribution environment required.
• One (1) year or more Experience in a customer service environment required.
• Knowledge/experience in transportation, warehouse or distribution environment (e.g., shipping, receiving, inventory management, distribution or dispatch) – intermediate preferred.
• Knowledge of warehouse, software applications, routing and dispatching software applications – intermediate preferred.
• Understanding of DOT, OSHA and all other safety related regulations – strongly preferred; intermediate preferred.

Job Category

Logistics

Travel

DOT Regulated: None

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

• Pay Type: Salaried
• Minimum Pay Range: 50000
• Maximum Pay Range: 52000

Benefits Information

• Medical
• Prescription
• Dental
• Vision
• Life insurance and disability insurance options
• Paid time off for vacation
• Illness
• Bereavement
• Family and parental leave
• Tax-advantaged 401(k) retirement savings plan

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

EEO & Legal Statements

EEO is the Law Ryder Pay Transparency Policy.

Philadelphia Fair Criminal Records Screening Standards.

Washington State Fair Chance Act.