Customer Lifecycle Analyst

563d Siemens Medical Solutions USA, Inc.; California (MO); Hybrid; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers, a global leader in medical technology, seeks a Customer Account Lifecycle Analyst for a hybrid role in the US. The position covers assets, service contracts, and T&M events across a broad territory, requiring strong accounting experience and SAP familiarity.

Collaboration with collections and internal partners is essential to optimize invoicing and customer satisfaction. The role involves helping digitalization efforts with PowerBI, RCCA tooling, and UAT support, while

Qualifications

• 5+ years of accounting/finance experience.
• BS in Accounting/Finance/Business or related field.
• Proficient with MS Office tools, especially Excel; PowerApps a plus.
• Experience with SAP preferred.
• Strong understanding of IFRS standards.

Responsibilities

• Own the order-to-invoice relationship for assets, service contracts, and T&M events.
• Build relationships with Sales Representatives, Regional Service Managers and others to manage territory.
• Collaborate with Collections to resolve invoice disputes and support timely payments.
• Support digitalization projects using Robotic Process Automation, PowerBI, and Winshuttle.
• Perform problem analysis with RCCA tools and methodologies; participate in SAP-related activities.
• Assist in gathering business requirements and participate in User Acceptance Testing (UAT) for SAP projects.

Skills

5+ years accounting/finance

Excel

IFRS knowledge

Education

BS in Accounting/Finance/Business

Tools

SAP

PowerApps

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are seeking aCustomer Account Lifecycle Analyst to manage a territory’s asset records for the lifecycle of the contract and/or T&M service events. This role ensures accurate books and records while enhancing overall customer satisfaction.

Location: This hybrid position is available at both our Malvern, PA and Cary, NC offices.

Responsibilities

• Own the order-to-invoice relationship with external customers for assets, service contracts, and T&M events.
• Build relationships with internal partners, including Sales Representatives, Regional Service Managers, Performance Controlling, to effectively manage your assigned territory.
• Collaborate with Collections department to resolve invoice disputes and support timely customer payments.
• Support in improvement and digitalization projects within the organization, leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
• Conduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies.
• Participate in SAP project, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).

Qualifications

• 5+ years of professional experience in accounting and/or finance (preferred)
• BS/BS in Accounting, Finance, Business, or related field (preferred)
• Proficient with MS Office tools (strong Excel skills are essential; experience with PowerApps is a plus)
• Experience working in SAP (preferred)
• Solid understanding of IFRS standards, with the ability to research booking activities, resolve discrepancies, and influence key financial KPIs.

Salary: The base pay range for this position is: $55,320 - $76,065. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Aff…All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Eo is the law: Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.