Customer Learning Lead, Cloud Learning Services

Google; Sunnyvale (CA); On-site; USD 130,000 - 191,000; Full time

Job summary

A leading technology company is seeking an experienced Customer Learning Lead to develop and deliver training programs that enhance customer engagement and drive sales. This role involves building training strategies, managing teams, and facilitating communication between technical and business stakeholders. The ideal candidate has significant experience in program management and training, along with strong leadership skills.

Benefits

Competitive salary

Bonus and equity

Comprehensive benefits

Qualifications

• 5 years of experience in program or project management.
• 5 years of experience in training sales or professional services.
• Experience with customer organizational structures.

Responsibilities

• Build and lead regional training strategy.
• Manage learning services sales process and forecasting.
• Develop and influence learning account plans.

Skills

Program management

Training sales

Client management

Consulting experience

Communication facilitation

Education

Bachelor's degree or equivalent

Job description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Sunnyvale, CA, USA.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management in an enterprise, cloud, or technology environment.
• 5 years of experience in training sales, client management, or in a professional services role interfacing.
• Experience with scoping, services, or training opportunities.
  
  

Preferred qualifications:

• 5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
• Experience writing and discussing agreement documents, proposal documents for professional services engagements.
• Experience in sales/consultancy/professional services organizations.
• Experience leading enterprise customers through business or technology transformations with account/project management knowledge.
• Knowledge of navigating customer organizational structures, developing and promoting services solutions, and on-time delivery.
• Ability to facilitate communication between technical and business stakeholders.
  
  

About The Job

The Cloud Learning Services team develops and delivers Google Cloud product and solution training to customers, resale and technology partners, end-users and developers, and has plans to grow both the range and reach of the training portfolio. As a Customer Learning Lead for the Americas region, you will be responsible for conducting assessments, holding executive level relationships, driving sales, forecasting, building, and delivering training programs.

You will work with many other internal teams, including teams from the wider training organization such as the training operations team as well as with Pursuit leads, local marketing, sales, professional services, and partner teams to drive the success of the business.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $130,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Build and lead regional training strategy, for campaigns, learners, and bookings.
• Manage the learning services sales process, and forecasting taking customer use cases from lead through to delivery, and utilization of learning packages.
• Develop and influence learning account plans to create and deliver solutions.
• Collaborate with Sales and Customer Engineering to capture customer use cases, requirements, develop a training strategy for individual accounts, and act as the point of contact for training.
• Pitch an overall training strategy and lead negotiations.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .