Customer Issue Resolution Representative

3mcompany; Michigan; Hybrid; USD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Customer Issue Resolution Representative to join their hybrid team. This role involves managing customer accounts, resolving issues, and improving service delivery. With a focus on collaboration and problem-solving, you'll work closely with diverse teams to enhance customer satisfaction. If you have a background in customer service and a passion for making a difference, this opportunity is perfect for you. Join a forward-thinking organization committed to healthcare excellence and be part of a mission that transforms lives.

Qualifications

• Minimum 2 years experience in Customer Service or Collection Management.
• Bachelor’s or higher degree from an accredited institution.

Responsibilities

• Lead actions to resolve customer issues effectively.
• Support sales and other departments in improving services.

Skills

Customer Service

Collection Management

Communication Skills

Accounting Knowledge

Excel (Advanced)

Education

Bachelor’s Degree

Master’s Degree

Apprenticeship

Job description

Customer Issue Resolution Representative page is loaded

Customer Issue Resolution Representative

Apply remote type Hybrid locations IT, Milano, Pioltello time type Full time posted on Posted Yesterday job requisition id R01119028 Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at
their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

Solventum Italy is growing! We are looking for a Customer Issue Resolution specialist to join the team based in Pioltello (MI) on a hybrid basis. As a CIR Representative in Italy , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. The role manages the Accounts Receivable portfolio for our Divisions (Health Information Systems, Dental Solutions, Medical Surgical) following our company's generally defined policies and procedures.

This is a customer-facing position, interacting is with both internal and external Solventum customers that calls for an individual with knowledge of credit policies and principles and good skills in analysis, reporting,
negotiating, and presenting. This position works independently to meet targets and objectives set by the Solventum management.
Here, you will make an impact by:

• Leading actions that help resolve customer issues
• Implementing actions to better manage collections and issues
• Determining solutions that help improve the service we offer
• Supporting sales and other departments in the improvement actions derived from the analysis of complaints
• Every day you will learn something new that will help you develop
  

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s/Master’s/Apprenticeship degree or higher from an accredited institution
• Experience in Customer Service and/or Collection Management at least of 2 years
• Additional qualifications that could help you succeed even further in this role include
• English at conversational level
• Accounting knowledge
• Management of Excel advanced level
• Communication skills

Work location:

• Hybrid (on-site presence at the Pioltello office is required around twice per week)

Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.