Customer Integration Specialist

Iron Mountain; Myrtle Point (OR); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading records management company is looking for a dedicated support specialist to guide new customers through integration processes. In this fully remote role, you'll utilize automation tools, analyze customer challenges, and ensure data integrity in CRM systems. The ideal candidate has at least 1 year of customer service experience, strong communication skills, and a comfort with technology. Join a supportive team making a meaningful impact on customer satisfaction.

Benefits

Opportunity for career advancement

Flexible work location

Supportive work culture

Qualifications

• Minimum of 1 year of experience in a customer service or support role.
• Excellent written and verbal communication skills.
• Comfort with technology and ability to learn new software quickly.

Responsibilities

• Guide newly acquired customers through the transition process.
• Utilize automation tools to streamline tasks.
• Track customer progress and escalate issues promptly.

Skills

Customer service experience

Written and verbal communication skills

Ability to follow processes accurately

Comfort with technology

Education

High school diploma or equivalent

Tools

CRM systems

Ticketing platforms

Job description

Employer Industry: Records and Information Management

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Fully remote position, offering flexibility in work location
• Engaging and supportive work culture that values unique contributions
• Chance to make a meaningful impact on customer satisfaction and retention
• Collaborate with a diverse team while working with innovative solutions
• Competitive environment focused on professional development and skill enhancement

What to Expect (Job Responsibilities):

• Guide newly acquired customers through the transition process using established integration playbooks
• Utilize automation tools to streamline tasks and maintain high throughput
• Track customer progress and escalate issues promptly to ensure timely integration milestones
• Analyze customer challenges, troubleshoot complex problems, and implement effective solutions
• Accurately input and verify acquired client data in CRM systems, ensuring data integrity

What is Required (Qualifications):

• High school diploma or equivalent required; some college preferred
• Minimum of 1 year of experience in a customer service or support role, preferably in a high-volume environment
• Excellent written and verbal communication skills
• Ability to follow established processes with a high level of accuracy
• Comfort with technology and ability to learn new software quickly

How to Stand Out (Preferred Qualifications):

• Experience with CRM systems and ticketing platforms
• Familiarity with B2B products or services
• Customer-centric mindset focused on delivering positive experiences

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