Customer Intake Specialist (M-F)

Remote Jobs; Pennsylvania; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading remote job platform is seeking a full-time customer service representative to work remotely from home. The position offers a starting salary of $14/hour and includes a shift differential for nights and weekends. Responsibilities include managing inbound calls, documenting issues, and collaborating with teams to resolve concerns. Candidates should have at least one year of customer service experience and strong communication skills. Training will be provided, creating a supportive environment for impactful work.

Benefits

Paid training

Benefits after 60 days

Flexible working hours

Qualifications

• Minimum 1 year of customer service, call center, or office experience.
• Must be 18 years of age.
• Strong verbal and written communication skills.
• Ability to type at least 35 words per minute accurately.
• Technical savvy with dual monitor usage.

Responsibilities

• Handle a high volume of inbound calls in a timely and professional manner.
• Follow communication scripts while maintaining a natural and empathetic tone.
• Document, escalate, and track customer issues using internal systems.
• Collaborate cross-functionally with internal departments to resolve customer concerns.
• Participate in training, special projects, and team meetings as assigned.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Typing speed minimum 35 wpm

Technical savviness

Job description

Overview

Employer Industry: Insurance Services

Why consider this job opportunity:

• Salary starting at $14/hour, with a $1/hour shift differential for nights/weekends
• Paid training for one week to ensure you are well-prepared
• Full-time position eligible for benefits after 60 days
• Work remotely from the comfort of your home
• Opportunity to make a significant impact by helping customers find the right insurance coverage
• Supportive and forward-thinking team environment

Responsibilities

• Handle a high volume of inbound calls in a timely and professional manner
• Follow communication scripts while maintaining a natural and empathetic tone
• Document, escalate, and track customer issues using internal systems
• Collaborate cross-functionally with internal departments to resolve customer concerns
• Participate in training, special projects, and team meetings as assigned

Qualifications

• Minimum 1 year of customer service, call center, or office experience
• Must be 18 years of age
• Strong verbal and written communication skills
• Ability to type at least 35 words per minute accurately
• Technical savvy, able to toggle between multiple browsers and systems using dual monitors

Preferred Qualifications

• Previous remote work experience

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