Customer Insights Analyst

Dime9 Labs; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Dime9 Labs is seeking a data-driven teammate to turn scattered customer feedback into clear themes for product and success teams. This fully remote role is open to US candidates and involves analyzing surveys, tickets, and usage data to tell a concise story.

You will run NPS surveys, tag support notes, connect feedback to churn signals, and regularly summarize findings in short written reports.

Qualifications

• 1+ years in research, analysis, or customer-facing work.
• Strong spreadsheet skills, with SQL preferred.
• Able to find a clear story in messy text data.
• Clear and concise writing.

Responsibilities

• Run and analyze customer surveys such as NPS.
• Tag support tickets and call notes into clear themes.
• Connect feedback to usage and churn data.
• Share a regular summary of what customers are saying.

Skills

Strong spreadsheet skills

Storytelling with data

Clear writing

Tools

SQL

Job description

You will turn scattered customer feedback into clear themes that product and success teams can act on. This is a fully remote position for candidates in the US, working with survey tools, support exports, SQL, and short written reports.

What you will do

• Run and analyze customer surveys such as NPS.
• Tag support tickets and call notes into clear themes.
• Connect feedback to usage and churn data.
• Share a regular summary of what customers are saying.

What you bring

• 1+ years in research, analysis, or customer-facing work.
• Strong spreadsheet skills, with SQL preferred.
• Able to find a clear story in messy text data.
• Clear and concise writing.