Customer Information System Administrator

AES Corporation; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

AES Corporation is seeking a System Analyst to support Customer Information Systems for the US Utility Business. You will help assess, plan, and design functional and technical solutions, ensuring reliable 24/7 operations and efficient performance.

The role requires an associate degree in computer science or related field, plus 3+ years in a similar analyst role, and experience with SAP-ISU in a large multinational environment. Strong communication and project management skills are essential.

Qualifications

• Associate degree in computer science or related field required.
• Minimum of 3 years in a business analyst role in a large multinational.
• Experience with Customer Billing using SAP-ISU.
• Full lifecycle software project experience: design, development, testing, QA, support, maintenance.
• Ability to manage technical projects and meet deadlines.
• Strong analytical skills and business process knowledge.
• Excellent teamwork, documentation, and communication skills.

Responsibilities

• Define and implement the Customer Information System roadmap.
• Coordinate CIS integrations with other systems and channels.
• Ensure Change and Security Management processes meet ITGC standards.
• Design technology solutions covering development, testing and requirements.
• Validate solutions align with architecture standards and business goals.
• Provide 24x7 on-call support for application issues.

Skills

Analytical skills

Technical project management

Teamwork & communication

Troubleshooting

Documentation

Business process knowledge

Education

Associate degree in Computer Science or related field

Bachelor's degree in Computer Science or Information Systems

Tools

SAP-ISU

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries. AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide. We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices. Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry. If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it.

POSITION SCOPE

Under general supervision, the System Analyst will be engaged in the assessment, planning, and design of functional/technical solutions in support of the business operations for the Customer Applications of the AES US Utility Business. Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation and building recommendations. This position will also be responsible for defining, managing, and executing budgets to ensure the Customer Information Systems operate reliably 24/7, as well as implementing application enhancements that improve business performance and operational efficiency.

PRIMARY RESPONSIBILITIES

• Work with internal business and digital partners to define, understand and implement Customer Information System Roadmap
• Work with internal and external partners to manage integrations between CIS and other systems or channels
• Ensure Change and Security Management Process are being performed under ITGC compliance rules
• Drive the design of technology solutions to include development, testing and business requirements of internal customers
• Validate final technology solutions and ensure the associated design is compliant with the system architectural standards and aligned with business strategies and goals
• Problem resolution and on-call support will be required as part of 24x7 application support

BASIC REQUIREMENTS

• Candidates must have an associate’s degree in computer science, or a related field from an accredited college and/or university
• Minimum of three (3) years’ recent verifiable experience in a similar business analyst position with a large multi-national firm.
• Previous recent verifiable experience working with Customer Billing using SAP-ISU.
• Must have three (3) years of recent verifiable experience in full lifecycle of custom software projects building design, development, testing, quality assurance, support, enhancement, and maintenance.
• Must have the ability to perform technical project management to achieve expected results in a timely fashion
• Candidates must have strong analytical skills and good business process knowledge to include strong computer skills
• Will be asked to provide recent verifiable examples of strong troubleshooting and problem-solving skills
• Must demonstrate excellent teamwork, documentation, and communication skills (both oral and written)

PREFERRED SKILLS

• Bachelor's degree in computer science, Information Systems, or a related field
• Previous Electric Utility experience a major plus
• Ability to act as a team leader and project manager
• Ability to quickly adapt to changing business needs

AES is an Equal Opportunity Employer who is committed to building strength and delivering long‑term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth or related medical condition, military or veteran status, or any other characteristic protected under applicable law.

E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Accelerating the future of energy, together Our people are our energy and have transformed AES into the type of energy company that the world needs today and in the future. Coming from all walks of life, our people share a passion for improving lives by advancing the energy sector through innovation, collaboration and action. We are working in an industry that requires new thinking and ways of working together to create solutions that are both economically and environmentally viable, not just one or the other. We are looking for passionate people to join us in our mission to accelerate the future of energy. Are you ready to join us? www.aes.com/careers