Customer Information Assistant

Socket.dev; Annapolis (MD); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan with employer match

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Paid Holidays, Disability, and Life/AD

Job summary

Luminis Health Anne Arundel Medical Center is seeking a friendly and professional Reception/Customer Information Specialist to welcome patients and visitors at the main campus. You will assist with directions, answer questions, and support registration while protecting confidentiality.

The role requires strong communication skills, high school diploma, and experience in customer service; healthcare experience is preferred.

Qualifications

• High school diploma or GED.
• Two years of customer service experience, preferably healthcare.
• Effective verbal and written communication skills.
• Basic computer skills and 35 wpm typing.
• Medical terminology knowledge recommended.

Responsibilities

• Meets, greets, and assists patients, family members, visitors and vendors while upholding RIS E values.
• Maintains a professional, welcoming, and orderly information area for patients, visitors, and staff.
• Answers phone professionally, provides information, and transfers calls per confidentiality standards.
• Directs patients and visitors to appropriate hospital departments or services.
• Protects hospital by maintaining integrity of demographic, financial, and PHI data.
• Complies with regulatory and contractual requirements as per policies.
• Provides patient transportation as needed.
• Provides routine local information (area, restaurants, accommodations, activities).
• Uses EMR and hospital resources to locate appointments and direct patients to services.
• Supports registration at Hackerman-Patz House as needed.

Skills

Customer service

Communication

Typing 35 wpm

Education

High school diploma or GED

Job description

Position Objective

This position acts as the Luminis Health Anne Arundel Medical Center (LHAAMC) first point of contact for patients, guests, visitors, and staff entering the main campus buildings. This position meets, greets, and assists all who enter the building in a manner that is consistent with the Luminis Health values of Respect, Inclusion, Service, and Excellence (R.I.S.E.).

Essential Job Duties

1. Meets, greets, and assists patients, family members, visitors and vendors in a manner that is consistent with the R.I.S.E. values.
2. Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort.
3. Answers the phone in a manner that is consistent with the R.I.S.E. values, provides requested information and transfers calls as appropriate within the confidentiality standards.
4. Directs patients and visitors to appropriate hospital departments or services.
5. Protects Hospital from losses by ensuring integrity of demographic, financial, and protected health information.
6. Complies with federal, state, and local regulatory and LHAAMC contractual requirements as established by LHAAMC policies.
7. Provides patient transportation as appropriate.
8. Provides routine information relevant to the local area, restaurants, accommodations, community activities and other services as requested.
9. Uses the electronic medical record and other hospital resources to locate patient appointments and direct patients to point of service.
10. Supports the registration process at Hackerman-Patz House as needed.

Educational/Experience Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Two years of previous customer service experience, preferably worked in a healthcare environment.
• Demonstrates effective communication skills both verbal and written.
• Must demonstrate basic personal computer and typing abilities (35wpm).
• Medical terminology knowledge recommended.

Required License/Certifications

• None

Working Conditions, Equipment, Physical Demands

There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

Physical Demands – Light

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Luminis Health Benefits Overview

• Medical, Dental, and Vision Insurance.
• Retirement Plan w/employer contribution.
• Paid Time Off.
• Employee Tuition Assistance Benefits.
• Employee Referral Bonus Program
• Employer Paid Holidays, Disability, and Life/AD&D for full time employees
• Wellness Programs/Employee Assistance Programs and more
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
• *Benefit offerings based on employment status

Pay Range

$17.50 — $23 USD