Customer Service Representative-Patient Access and Support Services

Socket.dev; Annapolis (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan with employer match

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Job summary

Luminis Health is seeking a Customer Service Representative to interact with patients, staff, and visitors, handling registrations, insurance verification, and financial discussions in a professional manner.

Responsibilities include accurate data collection, queue management, and assisting with staff training, with opportunities to participate in team reviews and uptime procedures. Benefits and a stable schedule are provided.

Qualifications

• High school diploma or GED; typing minimum 20 wpm.
• Two years of registration or insurance experience in healthcare preferred.
• Excellent communications skills required.
• Knowledge of medical terminology desirable.
• Working knowledge of basic computer skills and web-based applications.

Responsibilities

• Accurately obtains and processes patient demographics, insurance and medical information for registrations and admissions.
• Maintain 98% accuracy rate in accordance with Best Practice Standards.
• Answer phone courteously and professionally per department guidelines.
• Independently prioritize CSR workflow to meet deadlines and maximize productivity.
• Communicate financial responsibilities to patients and collect funds.
• Assist with training and orientation of new staff.
• Stay informed about department and hospital-wide changes via meetings and in-services.
• Monitor and correct department work queues daily.
• Participate in team performance reviews.
• Understand downtime and disaster procedures and perform duties accordingly.

Skills

Communication skills

Typing 20 wpm

Medical terminology

Computer skills

Education

High school diploma or GED

Tools

Web-based applications

Job description

Position Objective:

Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMCs policies and practices.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.
2. Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows AAMC policies regarding personal electronic devices, and other policies as outlined by the organization).
3. Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.
4. Independently prioritizes CSR workflow (including, but not limited to, workqueue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity.
5. Communicates financial responsibilities to patients and collects funds accordingly. Consistently registers patients face-to-face.
6. Assists with the training and orientation of new staff.
7. Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee.
8. Responsible for the daily monitoring and corrections of the department work queue(s).
9. Participates in team performance reviews.
10. Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.

Educational/Experience Requirements:

• High school diploma or GED, typing minimum of 20 wpm.
• Two years of previous registration or insurance experience in a healthcare environment preferred.
• Excellent communications skills must be demonstrated.
• Knowledge of medical terminology is desirable.
• Working knowledge of basic computer skills and web-based applications
• If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.

Required License/Certifications:

• None

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

Physical Demands -

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Pay Range

$17.50 - $26 USD

Luminis Health Benefits Overview:

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more

*Benefit offerings based on employment status

Opt-in for text notifications!

Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.