Customer Growth Manager

United States Digital Space LLC; New York (NY); Hybrid; USD 145,000 - 185,000; Full time

Benefits offered by this job

Health plans (OneMedical)

Equity grant

Hybrid work model

Job summary

Nextdoor, a local community platform, seeks a Customer Growth Manager in a hybrid role to acquire SMB advertisers across the United States. You will blend consultative selling, customer success, and account growth to expand advertiser spend on the native platform.

You will need storytelling, social/native advertising experience, and strong digital marketing objectives knowledge. Join a startup-style, AI-enabled team with in-office and remote work options across major cities, including New York.

Qualifications

• 4+ years of experience in digital advertising sales or related customer-facing roles.
• Proven track record driving revenue through acquisition, retention, and expansion.
• Experience with CRM and prospecting tools.

Responsibilities

• Prospect, qualify, and close SMB advertisers through inbound and outbound motions.
• Understand customer objectives and develop tailored advertising solutions.
• Build and manage pipeline, forecast revenue, and overcome objections.
• Own onboarding and accelerate customer success during early lifecycle milestones.

Skills

Digital advertising sales

Account management

CRM tools

Consultative selling

Presentation skills

Digital marketing objectives

Tools

Salesforce

LinkedIn

Pathmatics

Job description

#TeamNextdoor

the company (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use the company to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. the company builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at the company.com.

Meet your Future Neighbors

the company Customer Growth Managers help SMB advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform. This is a hybrid commercial role responsible for acquiring, onboarding, retaining, and growing SMB advertisers on the company. This role combines consultative selling, customer success, and account growth responsibilities to help advertisers achieve business outcomes while expanding their investment on the platform. To succeed in this role, you will need a deep understanding of storytelling, experience with social and native advertising, and an expertise in digital marketing objectives. You are ambitious and thrive in a startup environment, with a demonstrated ability to build detailed sales and revenue generation plans, while also being able to roll up your sleeves and execute tactically.

At the company, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs.

We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London.

The Impact You’ll MakeDrive New Customer Acquisition

• Prospect, qualify, and close SMB advertisers through inbound and outbound motions

• Understand customer objectives and develop tailored advertising solutions

• Build and manage pipeline, navigate objections, and accurately forecast revenue

Drive Customer Activation & Onboarding

• Own onboarding and accelerate customer success during early lifecycle milestones

• Provide campaign guidance, platform education, and strategic recommendations

• Leverage performance insights and AI-powered tools to identify growth opportunities

Drive Retention & Expansion

• Increase adoption across the company’s advertising solutions

• Build trusted customer relationships that drive long-term revenue growth

• Deliver a high-quality end-to-end advertiser experience

Execute with Operational Excellence

• Consistently achieve revenue and activity goals

• Develop scalable playbooks for prospecting, onboarding, and growing SMB advertisers

• Maintain strong CRM hygiene & leverage the company’s agentic sales stack to scale execution

What You’ll Bring To The Team

• 4+ years of experience in digital advertising sales, account management, customer success, business development, or a related customer-facing role

• Proven track record driving revenue through customer acquisition, retention, and expansion

• Experience with CRM and prospecting tools (Salesforce, LinkedIn, Pathmatics, or similar)

• Strong consultative selling, communication, and presentation skills

• Understanding of digital media, platform-based advertising, and full-funnel marketing objectives

• Strong organization skills with the ability to manage multiple customers and priorities

• Experience working with SMB customers (local services, home services, retail, professional services, etc.) preferred

• Passion for building stronger communities and contributing to an inclusive team culture

• Participate in in-person the company events such as trainings, off-sites, volunteer days, and team building exercises

• Build in-person relationships with team members and contribute to the company’s company culture

Rewards

Compensation, benefits, perks, and recognition programs at the company come together to create our total rewards package. Compensation will vary depending on your relevant skills, experience, and qualifications.

The compensation range for this role includes a base salary + commission structure with a 60:40 split. Commission will vary depending on your achievement of sales-related goals and objectives. The budgeted OTE (on-target earnings) inclusive of base + commission is in the range of $145,000 to $185,000 (base salary of $85,000 to $110,000) on an annualized basis. The salary range will be determined by the candidate’s geographic location.

We expect to award a meaningful equity grant for this role. With quarterly vesting, your first vest date will take place within 3 months of your start date.

When it comes to benefits, we have you covered! the company employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care.

At the company, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we serve. We encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

For information about our collection and use of applicants’ personal information, please see the company's Personnel Privacy Notice, found here.

#LI-Hybrid