Customer Growth Executive - Midwest Territory

First Stop Health; Chicago (IL); Remote; USD 70,000 - 120,000; Full time

Job summary

First Stop Health is seeking a Customer Growth Executive for the Midwest Territory, focusing on client growth and retention. This role involves relationship management, sales strategy, and collaboration across departments to enhance service offerings. Ideal candidates will have experience in B2B sales within the healthcare sector, demonstrating strong analytical and communication skills while driving revenue growth.

Benefits

Comprehensive benefits package

401k employer match

Flexible paid time off

Monthly phone stipend

First Stop Health membership benefit

Qualifications

• 5+ years’ experience in Account Manager position or B2B sales.
• Effective presentation skills, both verbal and written.
• Healthcare industry experience preferred, especially in telemedicine.

Responsibilities

• Retain clients by providing exceptional service and value.
• Grow client revenue by adding new products and expanding current offerings.
• Develop relationships with mid-sized to large clients and broker partners.

Skills

Relationship Management

Sales Strategy

Analytical Skills

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Customer Growth Executive - Midwest Territory

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Customer Growth Executive - Midwest Territory

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Description

• Must live in IL, MI, OH, ID, WI, IA, IN or MO area to be considered**
  
  

Description

Job Title: Customer Growth Executive - Midwest Territory

• Must live in IL, MI, OH, ID, WI, IA, IN or MO area to be considered**
  
  

About Us

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions - Urgent Care, Mental Health, and Primary Care - from their very first day!

Job Description

First Stop Health is seeking an experienced, innovative and detail-oriented Customer Success Manager who will support current clients and expand client growth by selling additional product offerings to our client base. If you enjoy developing relationships and strategically growing business, you’ll be a perfect fit at First Stop Health. The ideal candidate will be an enthusiastic, service focused, detail oriented, self-starter that can strategically grow client revenue.

• Please note this role is posted as Customer Growth Executive to focus on candidates with strong sales/upsell experience, which will be a major part of this role. However, the role will be called Customer Success Manager upon hire.*
  
  

Responsibilities

Retain clients by continuing to show value and provide exceptional service. Grow client revenue by adding new products and expanding current populations offered FSH. Collaborate both externally with clients/brokers and internally with different departments.

Retain

• Develop relationships with our mid-sized to large clients and broker partners who serve clients in specified territory
• Communicate the value of the FSH benefit regularly including review calls and open enrollment meetings with client and brokers
• Navigate key stakeholders at the client to advocate for FSH benefit by providing an exceptional client experience and helping our clients solve their problems.
• Stay organized, prioritize and manage multiple tasks and proactively plan to meet deadlines
• Plan, analyze, interpret and evaluate territory while looking for opportunities to improve client retention and growth
  
  

Grow

• Meet and exceed large quota and overall client revenue by expanding on current service offering, delivering price increases, and reducing churn
• Work with clients to add additional products and/or grow our footprint by expanding benefits to additional population
• Travel on-site to conduct performance reviews, product add-on opportunities, product enhancements, and build relationships. Expected travel is approximately 20%.
• Achieve metrics set and execute on growth plan set by leadership based on territory, client size, sentiment, renewal, etc.
  
  

Collaborate

• Cultivates strong relationships with team members and collaborate on strategy
• Evaluates and bring key concerns to the attention of the appropriate leadership
• Stay informed on related industry trends, news stories and competitive landscape
• Maintain and improve processes by following standards, policies and procedures, as well as use our CRM to record activities
  
  

Requirements

• Bachelor’s degree preferred
• 5+ years’ experience in Account Manager position and/or several years of experience in B2B sales with demonstrated success
• Demonstrates effective presentation skills through both verbal and written communications
• Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and ability to learn any other tools
• Healthcare industry experience preferred, especially in telemedicine, advocacy or wellness
• Excellent organizational, interpersonal, quantitative and analytical skills
• Ability to work independently in a deadline-oriented environment
• Travel is required
  
  

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all of the job requirements. Unsure if you check every box? Apply. We’d love to consider your unique experiences and how you could make First Stop Health even better.

To learn more about First Stop Health, visit https://www.firststophealth.com/ and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitals and Health Care

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