Customer-Focused Team Member

Workstream; Portage (MI); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Team discounts

Flexible hours

Fun, lively atmosphere

Job summary

Disc Replay is looking for a friendly, customer-focused Team Member in Michigan to join our in-store team. You’ll help with buying and selling items, offer recommendations, and ensure every customer has a great experience.

In this role you’ll test products, price items, and work closely with colleagues in a fast-paced environment that celebrates pop culture and electronics. Training is provided for the right candidate.

Qualifications

• Customer service experience is preferred, but training is provided.
• Able to stand for long periods and lift up to 50 lbs.
• Able to multitask in a fast-paced retail environment.

Responsibilities

• Greet customers and assist inquiries, ensuring a positive experience.
• Handle sales and buy transactions with a focus on customer satisfaction.
• Learn to assess and price items like video games, electronics, and collectibles.
• Collaborate with the team to maintain a fun, productive environment.
• Stay organized while testing and evaluating various products.

Skills

Customer service

Retail experience

Multitasking

Stamina

Job description

Join Our Team as a Customer Service Pro at Disc Replay!

Do you love video games, movies, music, and all things pop culture? Ready to dive into a fast-paced, exciting job where your passion for electronics and collectibles shines? Disc Replay is looking for customer-focused team members just like you!

What We’re All About:

At Disc Replay, we specialize in buying and selling video games, movies, electronics, and collectibles. We offer a fun, dynamic environment where you’ll be surrounded by the latest in entertainment. From retro games to the hottest tech, you'll work with products that customers (and you!) love.

The Role:

As a Disc Replay Team Member, you’ll be the face of our store. You'll help with both buying and selling products, offering recommendations, answering customer questions, and ensuring every customer has an awesome experience. Every day is different—you'll test products, price items, and get hands on with the coolest gadgets and games.

Why Work with Us?

• Work with What You Love: Video games, movies, and electronics all day long!
• Flexible Hours: We’ll work with your schedule to find shifts that fit your life.
• Team Discounts: Score deals on the products you enjoy.
• A Fun, Lively Atmosphere: Work in a place that feels more like a community of fans than just a store.

Your Responsibilities:

• Deliver top-notch customer service—greet customers, help with inquiries, and ensure they leave with a smile.
• Handle sales and buy transactions, always keeping the customer’s experience front and center.
• Learn how to assess and price items like video games, electronics, and collectibles.
• Work closely with your team to create a fun and productive work environment.
• Stay organized in a fast-paced setting, testing, and evaluating various products.

What We’re Looking For:

• A friendly, positive attitude with a love for helping others.
• Customer service skills—retail experience is great, but we’re happy to train the right person!
• Ability to multitask in a busy, exciting environment.
• Comfortable standing for long periods and lifting up to 50lbs when needed.

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.
Thanks for reading, and we’ll see you at "The Replay"!