Customer-Focused Service Advisor – Day Shift

Lighthouse Buick GMC, Inc.; Morton (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision, Dental, and Life Insurance

401k with employer matching

Paid time off

Paid Training

Financial wellness program

Job summary

Lighthouse Buick GMC, Inc. is looking for a dedicated Service Advisor who excels in customer service and communication. This role acts as the principal contact between customers and technicians, ensuring smooth service operations and maximized customer satisfaction.

The ideal candidate has at least one year of experience in customer service, outstanding communication skills, and basic automotive knowledge. Join our friendly team in a fast-paced environment where we create customers for life!

Qualifications

• At least one year of customer service experience.
• Excellent organizational skills required.
• Outstanding communicator in-person, on the phone, and written.
• Valid Driver’s License is necessary.

Responsibilities

• Serve as the key point of contact between customers and technicians.
• Advise customers about necessary service for routine maintenance.
• Prepares repair orders showing time, cost, and labor estimates.
• Handles customer complaints and schedules service appointments.
• Maintains high customer satisfaction standards.

Skills

Customer service experience

Organizational skills

Teamwork

Communication skills

Knowledge of automotive repairs

Computer proficiency

Education

High School Graduate or GED

Job description

Lighthouse Buick GMC, Inc. is looking for a dedicated Service Advisor who excels in customer service and communication. This role acts as the principal contact between customers and technicians, ensuring smooth service operations and maximized customer satisfaction.

The ideal candidate has at least one year of experience in customer service, outstanding communication skills, and basic automotive knowledge. Join our friendly team in a fast-paced environment where we create customers for life!