Customer-Focused Sales Associate — Fun, Fast-Paced Retail

Five Below Inc; Rock Springs (WY); On-site; USD 13,000 - 18,000; Full time

Job summary

Five Below Inc. seeks team members for an hourly retail associate role in a fast-paced, high-energy store environment. You will greet customers, provide product knowledge, and guide purchases while promoting in-store events and promotions.

The position requires a minimum age of 16, a flexible schedule, and comfort with technology such as cash registers and POS devices. You will collaborate with teammates to meet store goals and ensure a positive guest experience.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on- the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Communication

Tech-savvy

Team player

Tools

Cash registers

POS systems

Job description

Five Below Inc. seeks team members for an hourly retail associate role in a fast-paced, high-energy store environment. You will greet customers, provide product knowledge, and guide purchases while promoting in-store events and promotions.

The position requires a minimum age of 16, a flexible schedule, and comfort with technology such as cash registers and POS devices. You will collaborate with teammates to meet store goals and ensure a positive guest experience.