Customer-Focused Sales Associate

Belk, Inc. & Belk eCommerce LLC.; Johnson City (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking a Sales Associate in Johnson City, TN to deliver friendly, personalized service and drive store sales.

You will greet customers, recommend products, process transactions, and maintain appealing merchandise displays in a fast-paced retail environment. This hourly role requires flexibility to work nights, weekends, and holidays, with opportunities to build product knowledge and contribute to team success.

Qualifications

• Excellent customer service and relationship-building skills.
• Flexibility to work nights, weekends, and holidays.
• Able to take ownership of assigned tasks and contribute to store success.
• Comfortable with technology, including smartphones, tablets and Windows-based operating systems.

Responsibilities

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently.
• Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance.
• Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Job description

Belk, Inc. & Belk eCommerce LLC. is seeking a Sales Associate in Johnson City, TN to deliver friendly, personalized service and drive store sales.

You will greet customers, recommend products, process transactions, and maintain appealing merchandise displays in a fast-paced retail environment. This hourly role requires flexibility to work nights, weekends, and holidays, with opportunities to build product knowledge and contribute to team success.