Customer-Focused Retail Sales Associate — Growth & Perks

Ace Hardware; Indian Trail (NC); On-site; USD 16,531,000 - 22,042,000; Part time

Benefits offered by this job

Employee discounts

On-the-job training

Opportunities for growth and promotion

Team-oriented work environment

Job summary

Ace Hardware in the United States is seeking a Sales Associate to deliver outstanding customer service and support store operations. You will help customers choose products, keep the sales floor organized, and process transactions at the register.

The role emphasizes friendly, knowledgeable service, teamwork, and participation in promotions and loyalty programs. Availability on weekends, evenings, and holidays is required.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Friendly, helpful, and customer-focused attitude.
• Basic math and computer skills.
• Ability to stand, walk, lift, and move merchandise up to 40 lbs.

Responsibilities

• Greet customers warmly and offer assistance in finding products.
• Provide knowledgeable and personalized product recommendations.
• Maintain clean, organized, and well-stocked sales floor and displays.
• Process transactions accurately using the POS system, including handling cash and credit card payments.
• Promote in-store promotions, special events, and loyalty programs.
• Assist with stocking, restocking, and inventory organization.
• Support loss prevention efforts by monitoring for suspicious activity and reporting concerns.
• Respond to customer inquiries and resolve complaints professionally.
• Collaborate with team members to achieve sales goals and ensure a positive store environment.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Cash handling

POS system

Basic math

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Ace Hardware in the United States is seeking a Sales Associate to deliver outstanding customer service and support store operations. You will help customers choose products, keep the sales floor organized, and process transactions at the register.

The role emphasizes friendly, knowledgeable service, teamwork, and participation in promotions and loyalty programs. Availability on weekends, evenings, and holidays is required.