Customer-Focused Pipeline Project Manager

Hirebridge; Birmingham (AL); On-site; USD 75,000 - 110,000; Full time

Job summary

U.S. Pipe is seeking a highly organized and customer-focused Project Manager to lead pipeline infrastructure projects from initiation to completion. This role coordinates customers, Regional Sales Managers, and internal teams to drive execution and maintain strong relationships.

The Project Manager will monitor schedules, identify risks, resolve issues, and communicate status to stakeholders. Strong communication and the ability to manage multiple priorities are essential for success.

Qualifications

• High school diploma or GED.
• 5+ years of experience in customer service, project management, or a related field.
• Ability to read and interpret engineering plans and review project specifications.
• Demonstrated experience successfully managing projects from initiation through completion.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively with cross-functional teams.
• Strong attention to detail and ability to meet deadlines.
• Proficiency with Microsoft Office and the ability to learn and effectively use new software and systems.
• A combination of post-secondary education and relevant experience may be considered in lieu of a degree.

Responsibilities

• Serve as the primary point of contact for assigned projects, building and maintaining strong relationships with customers and Sales Managers.
• Understand customer needs and objectives and translate them into clear project requirements and deliverables.
• Review detailed project plans prepared by the Drafting Department, including timelines, milestones, resources, and deliverables, to ensure projects are positioned for successful completion.
• Manage day-to-day project activities and monitor progress against established plans, schedules, and commitments.
• Identify potential risks, delays, and issues early and work with Sales and Technical Resource Engineers to develop and implement solutions.
• Coordinate communication between customers and internal project teams to ensure information is timely, accurate, and clearly understood.
• Serve as a liaison between customers and internal departments, coordinating resources and resolving issues to meet project and customer expectations.
• Monitor customer satisfaction throughout the project lifecycle and proactively address concerns.
• Prepare and communicate project status updates, including progress, risks, issues, and key milestones, for customers and management.
• Conduct post-project reviews to capture lessons learned and identify opportunities to improve future project execution.
• Stay current on relevant industry trends, developments, and practices.
• Perform other duties as assigned.

Skills

Communication skills

Project management

Reading engineering plans

Cross-functional collaboration

Attention to detail

Microsoft Office

Education

High school diploma or GED

Bachelor's degree in Civil/Mechanical Engineering

Tools

Project Management Certification

DBIA/Associate DBIA certification

Job description

U.S. Pipe is seeking a highly organized and customer-focused Project Manager to lead pipeline infrastructure projects from initiation to completion. This role coordinates customers, Regional Sales Managers, and internal teams to drive execution and maintain strong relationships.

The Project Manager will monitor schedules, identify risks, resolve issues, and communicate status to stakeholders. Strong communication and the ability to manage multiple priorities are essential for success.