Customer-Focused Loan Processing Specialist

Ally Financial; Honolulu (HI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Bonuses

401K with company contributions

Health insurance

Paid holidays

Paid time off

Volunteer time off

Employee stock purchase plan

Tuition reimbursement

Job summary

Ally Financial is hiring an Operations Processor in Honolulu to review and validate loan documents, run payoffs, and contact customers and partners. You’ll work in a fast-paced team, handling calls, data entry, and filing with accuracy and compliance.

The role emphasizes strong communication, multitasking, and a passion for service. It offers a comprehensive Total Rewards program with holidays, PTO, and 401(k).

Qualifications

• High School degree or equivalent is required.
• Previous customer service, call center, data entry or loan originating experience preferred.
• High level of daily phone volume experience preferred (inbound and/or outbound).
• Strong verbal and written communication skills, and effective listening skills.
• Must be comfortable talking on the phone with customers, peers, business partners and third parties.
• Fast learner that can comprehend, retain, and implement required policies and procedures.
• Ability to thrive in a fast-paced work environment, work independently and as part of a team.
• Must exude exceptional customer service.
• Detail orientated with excellent time management skills.
• Expert typing and data entry skills.
• Strong critical thinking skills that will be used to generate resolutions for escalated accounts.
• Proficient computer skills, including MS Office products (Outlook, Word, Excel).
• Ability to work overtime hours and Saturdays, as needed.

Responsibilities

• Review and verifying information provided by customers, including driver’s license, registration, insurance, odometer reading, and other required documents.
• Make outbound calls to financial institutions and state motor vehicle departments, obtaining payoff, tax, and registration information.
• Ensure business objectives and compliance standards are met on a monthly basis.
• Provide outstanding customer service while meeting service level agreements.
• Multi-task between phone, computer work, and emails, collaborating with teammates to manage multiple work queues.
• Provide consistent and timely follow up to customers and business partners.
• Update customer files and records timely and accurately.
• Communicate effectively and build successful working relationships with teammates and other employees.
• Follow internal processes to align with policy, procedure, and process changes.
• Recommend new approaches, policies, and procedures to increase productivity and efficiency.
• Responsible for identifying and mitigating fraud.
• Prioritize tasks based on time sensitivity.
• Perform other departmental duties, as needed

Skills

Communication skills

Customer service

Time management

Data entry

Typing speed

Education

High School degree or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Ally Financial is hiring an Operations Processor in Honolulu to review and validate loan documents, run payoffs, and contact customers and partners. You’ll work in a fast-paced team, handling calls, data entry, and filing with accuracy and compliance.

The role emphasizes strong communication, multitasking, and a passion for service. It offers a comprehensive Total Rewards program with holidays, PTO, and 401(k).