Customer-First Warehouse Fulfillment Specialist

Lowe's Companies, Inc.; Saint Joseph (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lowe's Companies, Inc. in Saint Joseph, MO is seeking a motivated associate to pick, stage, inspect, and fulfill customer orders accurately and on time while maintaining a clean, safe staging area.

The role emphasizes high-quality customer service, effective communication, and teamwork, with responsibilities spanning order validation, assisting customers, and collaborating with associates to connect customers to the right support. Equipment certification and safety are key requirements.

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Customer service

Teamwork

Communication

Education

High school diploma or GED

Tools

Orders App

SIMS

Smartphones & tablets

Job description

Lowe's Companies, Inc. in Saint Joseph, MO is seeking a motivated associate to pick, stage, inspect, and fulfill customer orders accurately and on time while maintaining a clean, safe staging area.

The role emphasizes high-quality customer service, effective communication, and teamwork, with responsibilities spanning order validation, assisting customers, and collaborating with associates to connect customers to the right support. Equipment certification and safety are key requirements.