Customer-First Retail Leader

American Eagle Outfitters, Inc.; Chicago (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Todd Snyder is seeking a Sales Leader - TS to support the store management team by creating a selling culture and elevating the customer experience. You will role model AEO values, mentor associates, and drive sales while managing daily operations in the absence of management.

Responsibilities include leading the LOD, coaching for results, developing talent, and ensuring brand standards, merchandising execution, and loss prevention compliance across the store. Flexible availability is required.

Qualifications

• Minimum High School education or equivalent.
• 1–2 years retail experience or equivalent education.
• Team leader experience preferred.
• Flexible availability for store needs.
• Ability to receive feedback and take action.
• Demonstrated business acumen and customer focus.
• Strong communication and collaboration within a team.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient use of technology.

Responsibilities

• Lead the store in the absence of management to maintain a Customer First culture.
• Set clear expectations and coach associates toward brand and behavior standards.
• Drive KPI results by partnering with the store leadership team.
• Train, develop and coach the associate team to foster growth.
• Maintain brand standards and execute merchandising and stockflow.
• Ensure operational procedures, audits and loss prevention compliance.

Skills

Leadership

Communication

Customer service

Team collaboration

Adaptability

Sales driven

Education

High School diploma or equivalent

Tools

Technology Proficiency

Job description

Todd Snyder is seeking a Sales Leader - TS to support the store management team by creating a selling culture and elevating the customer experience. You will role model AEO values, mentor associates, and drive sales while managing daily operations in the absence of management.

Responsibilities include leading the LOD, coaching for results, developing talent, and ensuring brand standards, merchandising execution, and loss prevention compliance across the store. Flexible availability is required.